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Matthew H.
Senior Director of Cybersecurity
Charlotte, NC, United States
Details
Experience:
• Leading tactical and operational cybersecurity for a platform which protects over 8,000 users & 15,000 assets.
• Cybersecurity advocate for both the business and clients, including attendance and presentations at industry events (VMUG, ZertoCon, RSA, Right of Boom, etc.).
• Responsibilities : create and maintain platform policies, standards and guidelines, incident response, vulnerability management and remediation, coordination of penetration testing and report generation, vendor management, security awareness program (phishing and cybersecurity training), and client communication/escalations.
• Major projects : rebuilding of the internal cybersecurity team, onboarding of SIEM vendor, 3 penetration tests annually, SOC 1 Type Il audits, and MFA enforcement.
2020 : Present
Abacus Group
Senior Director of Cybersecurity
• Led platform disaster recovery (DR) planning, coordination, communication, and tests (checklist walkthroughs up to full-interrupt testing).
• Responsibilities : ownership of DR activities, vendor management, client and internal support, technical documentation, business continuity planning, process review and improvement.
• Major projects : improved automation, speed, and efficacy in testing processes, raised client test count from 100 to 300 annually, and leadership during COVID pandemic.
2016 : 2023
Abacus Group
Director of Disaster Recovery
• Led a team of onsite engineers.
• Responsibilities : created and documented standards for internal/client processes and
procedures, provided excellent support and service.
• Utilized a ticketing system to dispatch, track time, requests, and client information.
• Major projects : developed and maintained the company's first technical training.
program, bolstered and defined the company's internal processes and documentation, office relocations and client onboardings, and client MDM and MFA deployments.
2014 : 2016
Abacus Group
Client Support Engineer & Manager
• Provided administrative support for over 1,600 global employees. Concentrated on Microsoft Exchange and email-centric tasks.
• Handled escalations (including from VIPs) and administered the firm's spam prevention, mobile device management, MFA , and digital conversion systems.
• Utilized a change control process for documentation and approval of technology requests.
• Special project work included office relocations, server upgrades and migrations. Interacted directly with vendors, support staff and end users.
2005 : 2014
Simpson Thacher & Bartlett LLP
Exchange Administrator
• Supported over 1,500 employees from the firm's primary office. Manned a 24/7 Helpdesk for support of the firm's remote offices.
• Utilized a ticketing system to assist users with Microsoft based hardware and software systems; ranging from Windows to desktop setups to Office Suite support.
• Special project work included relocation of the firm's data center.
2002 : 2004
Simpson Thacher & Bartlett LLP
IT Support Specialist
• Cybersecurity advocate for both the business and clients, including attendance and presentations at industry events (VMUG, ZertoCon, RSA, Right of Boom, etc.).
• Responsibilities : create and maintain platform policies, standards and guidelines, incident response, vulnerability management and remediation, coordination of penetration testing and report generation, vendor management, security awareness program (phishing and cybersecurity training), and client communication/escalations.
• Major projects : rebuilding of the internal cybersecurity team, onboarding of SIEM vendor, 3 penetration tests annually, SOC 1 Type Il audits, and MFA enforcement.
2020 : Present
Abacus Group
Senior Director of Cybersecurity
• Led platform disaster recovery (DR) planning, coordination, communication, and tests (checklist walkthroughs up to full-interrupt testing).
• Responsibilities : ownership of DR activities, vendor management, client and internal support, technical documentation, business continuity planning, process review and improvement.
• Major projects : improved automation, speed, and efficacy in testing processes, raised client test count from 100 to 300 annually, and leadership during COVID pandemic.
2016 : 2023
Abacus Group
Director of Disaster Recovery
• Led a team of onsite engineers.
• Responsibilities : created and documented standards for internal/client processes and
procedures, provided excellent support and service.
• Utilized a ticketing system to dispatch, track time, requests, and client information.
• Major projects : developed and maintained the company's first technical training.
program, bolstered and defined the company's internal processes and documentation, office relocations and client onboardings, and client MDM and MFA deployments.
2014 : 2016
Abacus Group
Client Support Engineer & Manager
• Provided administrative support for over 1,600 global employees. Concentrated on Microsoft Exchange and email-centric tasks.
• Handled escalations (including from VIPs) and administered the firm's spam prevention, mobile device management, MFA , and digital conversion systems.
• Utilized a change control process for documentation and approval of technology requests.
• Special project work included office relocations, server upgrades and migrations. Interacted directly with vendors, support staff and end users.
2005 : 2014
Simpson Thacher & Bartlett LLP
Exchange Administrator
• Supported over 1,500 employees from the firm's primary office. Manned a 24/7 Helpdesk for support of the firm's remote offices.
• Utilized a ticketing system to assist users with Microsoft based hardware and software systems; ranging from Windows to desktop setups to Office Suite support.
• Special project work included relocation of the firm's data center.
2002 : 2004
Simpson Thacher & Bartlett LLP
IT Support Specialist
Company:
Abacus Group
About
Dedicated, efficient, operational security-first technical communicator. Leading vulnerability management, incident response, security documentation and client outreach.
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