Michael McPherson
Details
CyberSecurity Career Track
Springboard
2022 :
Northern Vance High
2006 : 2007
and completion of an in-depth capstone project.
• 35+ mini-projects that provide real-world context on the world of cybersecurity.
• 30+ labs that bridge theory to practice.
• Mastered skills in Systems security, Network security, Vulnerability Scanning, Risk assessment, Forensics, OS Hardening, Cryptography, IAM, IDS/IPS, Cloud Security, SDLC, SecOps, Log Analysis, Splunk, Application security
2022 : Present
Springboard
Cybersecurity Career Track
-Providing members with financial account information and statistics for IRAs, 401k and other investment accounts
-Sending out account statements and documents to member and agents
-Processing RMD enrollment.
2021 :
DXC Technology
Senior Assistant Customer Support
-Submitting Refinance applications
-Providing Auto Loan information to customers
-Processing payments and payment modifications
-Submitting request for account changes and corrections
-Providing Auto Loan payoff quotes
2019 : 2021
Wells Fargo
Customer Service Representative 2
-Created training program and training materials for new hires
-Delegated daily tasks to team members to optimize group productivity.
-Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
-Fostered positive employee relationships through communication, training and development coaching.
-Created and maintained schedules
-Quality Review
-Responding to customer via inbound calls, emails and live chat
2018 : 2019
CustomerHD
Team Lead/Trainer
-Assisted customers by making rental car reservations via phone by providing confirmations, answering questions and offering general information.
-Researched and resolved customer issues.
-Made modifications to previously set reservations
-Relayed information on availability, pricing and discounts to customers.
2015 : 2018
Enterprise
Reservations Sales Specialist
Skills
CLI, Customer Service, Cyber Kill Chain Framework, Cybersecurity, Employee Training, Escalation Resolution, File Systems, Information Security, Interpersonal Skills, Linux, Linux System Administration, Network Security, Operating Systems, Project Management, Server Administration, Team Leadership, Team Motivation, Technical Support, Threat Detection, Threat Management, Threat Modeling, Time Management, Unix, Web Application Security Assessment, Windows 10
About
I am currently enrolled in SpringBoard CyberSecurity Career Track pending a Security + Certification.
Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable,
quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Very eager to learn.
Profile Photo
