Michael R.
Details
Information Technology
University of Phoenix - Bakersfield
2007 :
MCP
Microsoft Certified System Engineer
Software Education of America
1999 : 1999
Ancestry
Information Security Engineer
2018 : 2022
Ancestry
Senior Systems Administrator
Internal Corporate Help Desk
Windows and Mac OS deployment automation / Management and Creation
SCCM, MDT, ADK, WDS, WSUS
Account management
Windows 7, 8.1, 10
Mac
Linux
ServiceNow ticket management
Print server management
CrashPlan server and account management (client data backup)
Hardware management and recycling
Troubleshooting
Repairs
Training
Documentation
2016 : 2018
Ancestry
Systems Administrator
Internal Corporate Help Desk
Windows and Mac OS deployment automation / Management and Creation
SCCM, MDT, ADK, WDS, WSUS
Windows XP, Vista, 7, 8.1, 10
Mac
Linux
ServiceNow ticket management
CrashPlan server and account management (client data backup)
Hardware management and recycling
Troubleshooting
Repairs
Training
2015 : 2016
Ancestry
SR IT Technician I, Help Desk
Internal Corporate Service/Help Desk
2009 : 2015
Ancestry
Help Desk Technician, Dev Ops
Skills
Active Directory, Color Printing, Computer Hardware, Computer Maintenance, Computer Recycling, Computer Repair, Corporate Security, Customer Service, Cybersecurity, Data Center, Desktop Administration, Desktop Deployment, Digital Cameras, Digital Photography, Document Imaging, Endpoint Security, Flexographic Printing, Help Desk Implementation, Help Desk Support, Information Security, ITIL Process, IT Operations, Knowledge Base, Leadership, Management, Microsoft Office, Network Administration, Operating Systems, Process Improvement, Product Lifecycle Management, Project Management, Purchasing, Servers, Service Desk, Software Deployment, Software Installation, System Administration, Team Building, Team Leadership, Technical Support, Troubleshooting, Windows, Windows 10
About
Passion for technology; hunger to always learn more.
Profile Photo
