Michelle (.

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About

Skilled End User Computing Associate Director with thorough understanding of leadership and technology. Maintain virtual environment involving creation of templates, linked clone and full desktop pools while monitoring terminal servers, brokers, composers, hosts and connection servers. Experienced in providing remote IT support and in successfully analyzing and resolving IT hardware and software issues in a timely and accurate manner. Proficient at managing multiple projects while working under pressure in a fast-paced environment. Experienced at maintaining a high degree of customer service for all support questions and situations. Possess strong analytical and documentation skills. Capable of sustaining a calm demeanor in difficult situations. Solution driven and proven ability to master new ideas and concepts.