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Michelle Jakes
Technical Information Security Analyst at Navient
Pendleton, IN, United States
Details
Experience:
March 2016 - Present, Navient
September 2015 - March 2016 StarPoint Solutions, Contractor for Navient
AWARDS :
Values in Action (VIA) Recognition – Awarded January 2018
Solutions Navigator Award – Awarded April 2018
Administrate appropriate access to authorized personnel. Provide excellent and timely customer service. Member of a unified team dedicated to security access. Types of Security Administration I process are : Account Creations, Modify Accounts, Disable Accounts and Shared Mailbox Creations just to name a few. Technical Expertise consists of some of the following : Platform Proficiency and Security Administration in Active Directory, Exchange Management Console, ServiceNow, Service Desk, SailPoint 6.2 and 7.1, Genesys/ININ, Artiva, Experian (Security Administration), Oracle, IBM MainFrame/3270, AS400. I also have Help Desk experience with first line of contact when Customers call in needing assistance. Some calls addressed as first call resolution and some calls dispatched accordingly.
2015 : Present
Navient
Technical Information Security Analyst
Administer User Provisioning for all lines of business at ADESA (i.e. AFC, PAR, AutoVIN, KARAuction Services). Provide excellent and timely customer service. Types of Security Administration I process are : Account Creations, Modify Accounts, Disable Accounts and Mailbox Creations. Responsible for the Daily Termination Report. First line of contact when Customers call in needing assistance. Some calls addressed as first call resolution and some calls dispatched to the necessary team.
2012 : 2015
KAR Auction Services, Inc
Support Analyst
TECHNICAL EXPERTISE
- Platform Proficiency and Security Administration in Active Directory
- Novell
- IBM MainFrame/3270
- AS400
- PowerImage
- Lotus Notes
- Business Objects
- Omni
- Oracle
- UltiPro (Employee Self-Service Portal)
- VistaPlus
- RSDB (Retirement Services Database)
- Avaya V.M. (Password Resetting Program)
- LDRPS (Living Disaster recovery Planning System)
2003 : 2012
OneAmerica
Information Security Administrator
Provide excellent and timely customer service to home office and external customers. Administer password resets. First call troubleshooting of system issues.
1998 : 2003
OneAmerica
Senior HelpDesk Analyst
1990 : 1998
OneAmerica
Pension Asset Services Associate
September 2015 - March 2016 StarPoint Solutions, Contractor for Navient
AWARDS :
Values in Action (VIA) Recognition – Awarded January 2018
Solutions Navigator Award – Awarded April 2018
Administrate appropriate access to authorized personnel. Provide excellent and timely customer service. Member of a unified team dedicated to security access. Types of Security Administration I process are : Account Creations, Modify Accounts, Disable Accounts and Shared Mailbox Creations just to name a few. Technical Expertise consists of some of the following : Platform Proficiency and Security Administration in Active Directory, Exchange Management Console, ServiceNow, Service Desk, SailPoint 6.2 and 7.1, Genesys/ININ, Artiva, Experian (Security Administration), Oracle, IBM MainFrame/3270, AS400. I also have Help Desk experience with first line of contact when Customers call in needing assistance. Some calls addressed as first call resolution and some calls dispatched accordingly.
2015 : Present
Navient
Technical Information Security Analyst
Administer User Provisioning for all lines of business at ADESA (i.e. AFC, PAR, AutoVIN, KARAuction Services). Provide excellent and timely customer service. Types of Security Administration I process are : Account Creations, Modify Accounts, Disable Accounts and Mailbox Creations. Responsible for the Daily Termination Report. First line of contact when Customers call in needing assistance. Some calls addressed as first call resolution and some calls dispatched to the necessary team.
2012 : 2015
KAR Auction Services, Inc
Support Analyst
TECHNICAL EXPERTISE
- Platform Proficiency and Security Administration in Active Directory
- Novell
- IBM MainFrame/3270
- AS400
- PowerImage
- Lotus Notes
- Business Objects
- Omni
- Oracle
- UltiPro (Employee Self-Service Portal)
- VistaPlus
- RSDB (Retirement Services Database)
- Avaya V.M. (Password Resetting Program)
- LDRPS (Living Disaster recovery Planning System)
2003 : 2012
OneAmerica
Information Security Administrator
Provide excellent and timely customer service to home office and external customers. Administer password resets. First call troubleshooting of system issues.
1998 : 2003
OneAmerica
Senior HelpDesk Analyst
1990 : 1998
OneAmerica
Pension Asset Services Associate
Company:
Navient
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