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Miguel Gonzalez Alvarado
Degree BSCIA | Clearance: TS (T5) | Certs: ISC² CISSP | CompTIA PenTest+ | CompTIA CYSA+ | CompTIA Sec+ | CompTIA Network+ | CompTIA A+ | CompTIA Project + | Axelos ITILv4
Titusville, FL, United States
Details
Experience:
2021 : Present
SAIC
Sr. Cybersecurity Specialist
The PEO STRI IT Service Management (ITSM) contract is an Army support contract located
in Orlando, FL that focuses on providing many tiers of IT services to federal employees,
contractors and external supporting agencies engaged in the development of Training,
Simulation, and Instrumentation for the U.S. Army in support of today’s Warfighter.
The Customer Support Technician position focuses primarily on opening help desk tickets
and diagnosing/resolving end-user technical issues for hardware and software as quickly as
possible either remotely or in-person. Communication with the customer is required while
serving customers courteously and efficiently ensuring the highest standards of customer
service.
DUTIES :
Duties consist of communicating with and assisting end-users to assess/troubleshoot
technical issues and open help tickets by obtaining information through multiple
methods including phone conversation, voicemails, e-mails, and in-person.
Initial troubleshooting will be done using a remote utility and, if necessary, assist end
users at their location.
This includes, but is not limited to, troubleshooting customer workstations, monitors,
smartboards, mobile devices, video telecommunications devices, KVM switching,
basic network connectivity, multi-function printers/deskside printers, and VoIP end
devices.
Provide startup and installation assistance for equipment on a needed basis.
All other appropriate duties as and when required by management.
2020 : 2021
Agile Defense, Inc.
Information Technology Support Specialist
Serve as a site technician for the Osan Middle High school located in Osan AB South Korea. Provide customer support to school permanent party and students. Troubleshoot the network computers, hardware, and software problems through a ticket system. Work independently coordinating with a remote team for different aspects and requirements needed. In charge of DRMO, deployment, imaging, installation, and removal of all site equipment. This work requires experience with Microsoft SCCM, Active Directory, Office products and DOD Policy compliance etc.
2019 : 2020
ActioNet, Inc.
Information Technology Specialist
2013 : 2019
United States Air Force
Aviation Resource Manager
SAIC
Sr. Cybersecurity Specialist
The PEO STRI IT Service Management (ITSM) contract is an Army support contract located
in Orlando, FL that focuses on providing many tiers of IT services to federal employees,
contractors and external supporting agencies engaged in the development of Training,
Simulation, and Instrumentation for the U.S. Army in support of today’s Warfighter.
The Customer Support Technician position focuses primarily on opening help desk tickets
and diagnosing/resolving end-user technical issues for hardware and software as quickly as
possible either remotely or in-person. Communication with the customer is required while
serving customers courteously and efficiently ensuring the highest standards of customer
service.
DUTIES :
Duties consist of communicating with and assisting end-users to assess/troubleshoot
technical issues and open help tickets by obtaining information through multiple
methods including phone conversation, voicemails, e-mails, and in-person.
Initial troubleshooting will be done using a remote utility and, if necessary, assist end
users at their location.
This includes, but is not limited to, troubleshooting customer workstations, monitors,
smartboards, mobile devices, video telecommunications devices, KVM switching,
basic network connectivity, multi-function printers/deskside printers, and VoIP end
devices.
Provide startup and installation assistance for equipment on a needed basis.
All other appropriate duties as and when required by management.
2020 : 2021
Agile Defense, Inc.
Information Technology Support Specialist
Serve as a site technician for the Osan Middle High school located in Osan AB South Korea. Provide customer support to school permanent party and students. Troubleshoot the network computers, hardware, and software problems through a ticket system. Work independently coordinating with a remote team for different aspects and requirements needed. In charge of DRMO, deployment, imaging, installation, and removal of all site equipment. This work requires experience with Microsoft SCCM, Active Directory, Office products and DOD Policy compliance etc.
2019 : 2020
ActioNet, Inc.
Information Technology Specialist
2013 : 2019
United States Air Force
Aviation Resource Manager
Company:
SAIC
Spoken Language:
English, Spanish
About
IT Professional, highly versatile, and a self-starter. Able to meet demands at hand on any emerging situation with a high level of efficiency. I am patient and deploy a great sense of urgency to meet the company's needs at all times. I am highly motivated to grow, open to learning anything needed for the mission at hand.
Education:
Bachelor's of Science, Cybersecurity and Information Assurance
Certifications:
- ISC² CISSP
- CompTIA Pentest+
- CompTIA Cysa+
- CompTIA Sec+
- CompTIA Network+
- CompTIA A+
- CompTIA Project+
- Axelos ITILv4
Security Clearance: Interim Top Secret
Profile Photo
