Mike Brown
Details
Information Systems
University of Phoenix
1994 : 1998
- Execute a cybersecurity strategy and operating model that is aligned with our business objectives
- Build a strong cyber culture that ensures our employees are aware of cybersecurity risks and act accordingly
2023 : Present
loanDepot
Chief Information Security Officer
- Establish the vision, strategy and leadership for the IT infrastructure/network/engineering/services organization, ensuring the evolution of our technology infrastructure aligns with current and long-term technology and business goals.
- Oversee cloud transformation and elasticity of the compute environment to support loandepot's growth plan,
- Manage strategic relationships with business, internal IT and external service partners to ensure operations, services and solutions exceed customer expectations.
- Oversight for instrumentation, monitoring, automation and DevOps tool strategy, execution and operational analytics.
2020 : 2023
loanDepot
SVP Infrastructure and Operations
* Responsible for application development and delivery of Pharmacy Supply Chain applications including distributed order, inventory and transportation management.
* Oversee Pharmacy Control applications and infrastructure in 13 Fulfillment centers across the nation
* Lead development and strategy for Customer Communications Management systems and digitization of customer communications.
2018 : 2020
UnitedHealth Group
Sr Director Software Engineering
* Oversee maintenance, support and management of the mission critical Pharmaceutical (OptumRX) applications.
* Responsible for incident, problem, change, and event ITIL services for applications within the portfolio.
* Manage Service Delivery function and Service managers insuring business objectives and goals are attained.
* Work with development and infrastructure leaders to create and deliver on strategic plans and priorities and insure budget goals, plans, and forecasts are attained.
2015 : 2020
UnitedHealth Group
Director of Information Technology
* Directed the Mortgage Technology support team of 250 personnel supporting 300+ applications across 15K+ servers, 10+ Data Centers and 20K users. Project oversight included rollout of new sites, switch/carrier upgrades, server management and virtualization, IT Service Management changes including incident management, problem management, change management, event management, service desk, and infrastructure support, and with operating budget of $28M.
* Through enhanced offshore vendor strategy project, reduced cost related to application support / technology projects by 1.2M in 2014.
* Improved uptime/availability from 99.4% to 99.9%, through infrastructure simplification, improved root cause and remediation, and proactive monitoring investment. Created an application/network monitoring center leveraging tools including Intrascope, Sitescope, Splunk, Foglight, and combined with traditional SNMP tools and developed executive monitoring dashboards to centrally monitor critical applications, thereby increasing availability, reducing restoral times, and hardening security against external attack.
* Responsible for $2M Infrastructure portfolio that executed projects which addressed stability and risk issues by improving application resiliency through virtualization, improved monitoring and automation that reduced costs associated with people hours lost or failed customer interactions by eliminating failures, improving mean time to restore and overall availability.
2012 : 2015
Bank of America
SVP, PRODUCTION SERVICES EXECUTIVE
Skills
Banking, business analysis, business continuity, business intelligence, business process, change management, cobit, data center, disaster recovery, enterprise architecture, enterprise software, executive management, financial services, glba, governance, hardware, incident management, Information Security, information security management, information technology, infrastructure, integration, ITIL, itil service strategy, it management, it operations, it security operations, it service management, it strategy, leadership, manage client relationships, Management, microsoft sql server, mortgage banking, mortgage lending, networking, outsourcing, pmo, process improvement, project portfolio management, risk management, sarbanes-oxley, sdlc, servers, strategic planning, technical support, testing, vendor management, virtualization, windows server, Project Portfolio, Manage Client
About
A top-performing, dedicated, dynamic, results-driven, and highly respected Senior Technology leader credited with combining management, organizational, and technology expertise to deliver substantial revenue growth in highly competitive banking/finance, healthcare and retail markets. Strong expertise in FinOps/Cloud Optimization, Program/Project Management, Network/Infrastructure Operations, Application Development/Engineering, and IT Service Management. Highly accomplished in process improvement, improving total cost of application and the ability to build and maintain strong client and team relationships.
Areas of Expertise:
IT Service Management
InfoSec/Cyber
Network Management/Operations
Offshore/Vendor Management
Finance
Program/Project Management
Risk Management
DevSecOps/Change Management
IT Strategy
Operational Reporting / Metrics
Executive Leadership
Specialties: Technical areas of responsibility include IT Strategic Planning and Architecture, IT Security, Networking Services, Data Center Operations, Development/Agile, Customer Support Services, Business Continuity/Disaster Recovery Planning, Application Support and Service Desk.
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