Mindy Wirtz
Details
Business Administration, Management and Operations
Los Angeles Pacific University
2023 : 2026
Prime Therapeutics
Information Security Consultant
In this recent role, I ensured processes, procedures, and IT activities complied with defined requirements and regulations while administering system-wide Information Security Awareness and Compliance program. Moreover, I managed an increasing number of audits, compliance checks, and external assessment processes for internal/external auditors by implementing various strategies. Along with collecting evidence and monitored SOC-2 type 1 and 2 compliance control, I supervised third-party vendor risk assessment to mitigate risks. Furthermore, I devised IT policies and practices to assure Information Security adhered to relevant legislation and legal interpretation.
• Improved organizational performance by directing company-wide security training and phishing campaigns.
• Eliminated potential threats by overseeing company and employee systems.
• Developed 26 technical guidelines for start-up company with no written policies and compliance for SOC audit.
• Led SOC-2 audit efforts, including gathering evidence, serving as liaison to external auditor and monitoring all SOC controls.
2022 : 2023
Extend
Senior GRC Analyst
In this role, I authored and enhanced user stories and test plans for new software implementation by fostering partnerships with Business leaders. Also, I recommended action plans based on analysis by utilizing Agile methodology, assessing current business issues, and presenting findings.
• Operated Jira through Sprint and Kanban boards to compose and track user stories.
• Revamped Customer Service department and spearheaded multiple data-gathering sessions as well as presented findings to executive management.
• Acted as contractor and managed operations throughout ongoing projects
2022 : 2022
3M
Senior Business Analyst
In this role, I performed contract analysis to break down voluminous, complex information into smaller, easily digestible information and configured pricing software to reduce downtime. Furthermore, I assembled data, analyzed KPIs, and recognized areas of improvement daily along with reporting executive leadership weekly. Also, I created various departmental procedures, job aids, and training curriculum by serving as Technical Writer and Document Content Owner. Along with all mentioned above, I coordinated and executed training classes for new team members using Scrum, Lean, and Agile methodologies.
• Improved quality and ensured SLA compliance by auditing pricing builds and training peers.
• Functioned as Interim Project Manager for the Medi-Cal program for two years.
• Met and exceeded production and SLA expectations while maintaining excellent quality scores of 99%.
2016 : 2022
Blue Shield of California
Senior Product Analyst
In this role, I supervised and trained process improvement projects with peers and vendors by devising efficient claims payment processes, resulting in major company savings. I developed and fostered positive relationships with various departments inside/outside the company. Also, I determined the validity and decided the outcome of provider appeals.
• Administered overall operations of process improvement projects from creation to implementation.
• Composed documents and mentored a team of 17 employees and 4 managers while leading the project solely.
• Offered inventory management, audited work, and provided feedback to team members accordingly.
• Saved $2.5 million annually and received a Spot bonus award for exemplary effort during the implementation of the project.
2015 : 2016
Blue Shield of California
Senior Appeals Officer
Skills
Account Management, Agile Methodologies, Analytical Skills, Analytics, Auditing, Budget Analysis, Budget Monitoring, Business Analysis, Business Analytics, Business Process, Business Transformation, Claims Handling, Claims Management, Communication, Compliance Management, Contractual Agreements, Critical Thinking, Cyber-security, Cybersecurity, Data Analytics, Data Collection, Data Entry, Data Privacy, Data Science, Employee Training, Financial Analysis, Governance, Risk Management, and Compliance (GRC), Information Security, Leadership, Lean Six Sigma, Mentoring, Migration Projects, NIST, Patient Communications, Presentations, Process Improvement, Project Management, Requirements Analysis, Research and Resolution, Security Controls, Six Sigma Green Belt, SME, SOC 1, SOC 2, Staffing Coordination, Team Management, Technical Documentation, Technical Writing, U.S. Health Insurance Portability and Accountability Act (HIPAA), Vendor Management
About
Hey there and welcome to my career journey! 🚀 I'm a results-driven pro with a knack for making sure things run smoothly. My expertise? It's all about quality assurance, security, SOC auditing, and keeping things in check. But that's not all – here's what sets me apart:
🔍 I'm the audit maestro, turning complex processes into a piece of cake for internal and external auditors.
🛡️ Keeping your systems secure and running like a well-oiled machine is my jam.
🚀 I'm a tech wizard, fluent in Jira, Confluence, SQL, and a bunch of other cool tools. Which ones? Ask me!
🤝 I'm all about teamwork, working hand-in-hand with experts to create top-notch documents and policies.
💡 Need user stories? I'm your go-to guy, turning ideas into reality and keeping stakeholders happy.
So, if you’re looking for someone to liven up the party and get things done, and done right, I’m your girl!
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