Mykael B.
Details
Cyber and Information Security
Roosevelt University
2020 : 2022
Associate's degree
Art/Art Studies, General
Elgin Community College
2018 : 2020
Loyola University Chicago
Information Security Administrator
• Provided Tier 1-technical support to K-12 Schools, districts, and colleges on hardware, software, peripherals, network connections, and external software.
• Gained strong familiarity with server upgrades/migrations, admin site configurations, access level configurations, Single Sign-on integrations (Google, Clever, Classlink), SSL renewals and installation (wildcard and single site), cover/content display issues, and managing user logins.
• Utilized salesforce, SQL server studio management, FileZilla, Microsoft Excel, and in-house AASP, CRM, and hosting services.
• Provided white glove service through calls, emails, and zoom meetings. Walked clients through complex technical tasks with exceptional verbal and written communication.
• Employed strong skills in cataloging, registering, and documenting customer issues, questions, and enhancement requests via Salesforce.
• Answered daily general questions from teachers, librarians, media specialists, tech associates, tech directors, principals, and superintendents.
2022 : 2022
Follett
Technical Support Analyst
2022 : 2022
Roosevelt University
Front Desk Executive
•Configured Oracle Cloud Enterprise Resource Planning software
•Monitored network intrusion detection through Wireshark
•End user support for company systems
•Assisted in maintaining company servers, scheduling backups, monitor helpdesk, tested backups
•Fulfilled purchase orders
•Digitized and indexed paper records into a spreadsheet for efficiency
•Troubleshoot computer and web conference issues for meetings
2020 : 2020
Damron Corporation
Computer Science Intern
•Acting as a liaison between students and staff
•Redirect phone calls to the appropriate department and take down messages.
•Accept all letters and packages, and distribute them to their appropriate departments.
•Maintain polite and professional communication via phone, e-mail, and mail.
•Anticipate the needs of others in order to ensure a positive experience.
2020 : 2020
Elgin Community College
Front Desk
Skills
Administrative Assistance, Analytical Skills, Communication, Computer Networking, Computer Science, Cyber, Cybersecurity, Databases, Database Systems, Information Security, Information Technology, IT Operations, Java, Linux, Microsoft Excel, Networking, SQL, System Administration, Teamwork, Treasury, Treasury Management, Windows Server, Wireshark
About
Driven and passionate Cybersecurity professional with a strong background in IT. Awarded a bachelor’s degree in Cyber and Information Security at an 𝗡𝗦𝗔/𝗗𝗛𝗦 𝗿𝗲𝗰𝗼𝗴𝗻𝗶𝘇𝗲𝗱 𝗖𝗲𝗻𝘁𝗲𝗿 𝗼𝗳 𝗔𝗰𝗮𝗱𝗲𝗺𝗶𝗰 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 university.
Experienced with:
•Security fundamentals
•Identifying vulnerabilities
•Use of SQL for schemas and data manipulation/retrieval
•Internal hardware and software structure
•Linux, java, bash, and python
•Network protocols and security
•Kali Linux
•Salesforce
•Oracle Cloud Enterprise Resource Planning (ERP)
I love applying my technical and interpersonal skillset to ensure companies operate in an optimal, risk-free, and secure environment.
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