Profiles search
Nao Tou Xiong
Assoc Information Security Analyst at Thrivent Financial
Oshkosh, WI, United States
Details
Education:
Information Systems
University of Wisconsin-Oshkosh
2012 : 2017
High School
D C Everest High School
2008 : 2012
University of Wisconsin-Oshkosh
2012 : 2017
High School
D C Everest High School
2008 : 2012
Experience:
Grant and remove access for Thrivent field and corporate employees. Utilize multiple tools and applications to provide support for various project work and security requests.
2018 : Present
Thrivent
Assoc Information Security Analyst
Provided excellent technical support to Verve employees. Utilized computer software and equipment to assist in solving user computer related issues. Advised technical advice to employees. Set up new computer hardware. Assisted Network Administrators and IT Managers in set up of new servers and software installation.
2018 : 2018
Verve, a Credit Union
IT Support Specialist
• Work directly with the Network Administrator to resolve network issues
• Remotely update computer OS, programs and troubleshoot user problems using Windows program : IntelliAdmin
• Image laptop and desktop computers for new/current employees using MDT
• Serve as a Helpdesk Rep to resolve user issues with programs, CU Answers Gold Ed., Prodoc, etc.
2017 : 2017
Verve, a Credit Union
IT Intern
• Exposure to Microsoft SQL Server and SQL
2017 : 2017
Smart IS
Associate Consultant Intern
• Imaged campus computers to meet campus standards using MDT
• Set up all General Access UW Oshkosh computer labs
• Created and analyze campus lab images for any technical issues
• Troubleshooted computer hardware failure and HP LaserJet Printer issues
• Tore down laptop to replace hardware components
2015 : 2017
University of Wisconsin Oshkosh
Information Technology Intern
2018 : Present
Thrivent
Assoc Information Security Analyst
Provided excellent technical support to Verve employees. Utilized computer software and equipment to assist in solving user computer related issues. Advised technical advice to employees. Set up new computer hardware. Assisted Network Administrators and IT Managers in set up of new servers and software installation.
2018 : 2018
Verve, a Credit Union
IT Support Specialist
• Work directly with the Network Administrator to resolve network issues
• Remotely update computer OS, programs and troubleshoot user problems using Windows program : IntelliAdmin
• Image laptop and desktop computers for new/current employees using MDT
• Serve as a Helpdesk Rep to resolve user issues with programs, CU Answers Gold Ed., Prodoc, etc.
2017 : 2017
Verve, a Credit Union
IT Intern
• Exposure to Microsoft SQL Server and SQL
2017 : 2017
Smart IS
Associate Consultant Intern
• Imaged campus computers to meet campus standards using MDT
• Set up all General Access UW Oshkosh computer labs
• Created and analyze campus lab images for any technical issues
• Troubleshooted computer hardware failure and HP LaserJet Printer issues
• Tore down laptop to replace hardware components
2015 : 2017
University of Wisconsin Oshkosh
Information Technology Intern
Company:
Thrivent
Years of Experience:
12
Spoken Language:
English, Hmong
Skills
Customer Service, Leadership, Management, Microsoft Access, Microsoft Excel, Microsoft Office, Microsoft Word, Organization Skills, Outlook, PowerPoint, Project Management, Public Speaking, Research, Sales, Social Media, Teamwork, Time Management, Troubleshooting, Working With Children, Bass Fishing
Profile Photo
