Natalie Dennes, MSM MIS CSM
Details
Business
Bellevue University
2014 : 2016
Bachelor of Science (B.S.)
Health Care Management
Bellevue University
2011 : 2012
Master of Science (MS)
Management Information Systems
Bellevue University
2016 : 2017
Doctorate
Information Technology
Capella University
JPMorgan Chase & Co.
Information Security Manager
Recruited to manage small, medium, large-scale and high priority security projects aimed at improving organizational strategy and achieving organizational goals and objectives. Work with Senior and executive management to align project governance and reporting with the overall security program structure. Effectively manages internal, external and cross functional project resources to complete goals and initiatives. Provide support for project and program planning, execution, tracking, communications and reporting for multiple high priority initiatives.
2014 : 2020
Dallas Fort Worth International Airport (DFW)
IT Security Project Manager
Responsible for leading the planning, development and deployment of a new A/R recovery system. Managed the migrations and integrated processes. Effectively coordinate activities that include on site staff, remote staff and offshore resources within the A/R team including cross functional IT groups. Monitor and report on the status of project efforts, including consistent participation in all project status activities, effectively manage project issues and risks.
Successful delivery of services related to the roll out of A/R recoveries to internal and external clients through the defined phases of the project life cycle.
2014 : 2014
HMS
IT Scrum Master/Project Manager - Contract
Provider Relations & Collaboration - Interact directly with providers, billing offices and stakeholders in regards to contract interpretation, coding and reimbursement, case management, and Health Care Reform. Partner with internal business partners to identify & develop strategic plans for process improvements and system application enhancements to resolve complex issues.
Key Accomplishments
Documentation & Implementation – Developed and modified HTP’s (How to process) for more standardized and efficient claim adjudication. Developed & evaluate business requirements, procedures/policies and review specifications for technology, process and workflow enhancements.
Project Management – Project leader on multiple Agile/Kaizan/Lean Six Sigma process improvement projects with teams ranging from 3-15 individuals. Developed and implemented strategic goals related to organizational culture.
Project Results - 75% decrease in misrouted claims; 50% decrease in claims denying incorrectly; developed Share Point collaboration sites for internal communication; increased claim processing productivity by 60%; enhanced methods of provider education; improved efficiencies and customer service delivery within provider and Member Services' process & workflow
2007 : 2013
Blue Cross Blue Shield of Nebraska
Health Network Research Consultant
Skills
Business Analysis, Change Management, Coaching, Communication, Cross-functional Team Leadership, Cyber Defense, Cyber Operations, Cybersecurity, Data Analysis, Data Manipulation, Information Management, Information Security, Information Security Management, Infrastructure, Integration, IT Management, Leadership, Leadership Development, Management, Networking, Network Security, Organizational Development, Policy, Problem Solving, Process Improvement, Program Management, Project Governance, Project Management, Project Management Office (PMO), Provider Relations, Public Speaking, Sarbanes-Oxley Act, Securities Regulation, Security, Security Management, Security Operations, Strategic Planning, Teamwork, Threat & Vulnerability Management, Vendor Management, Vulnerability Assessment, Vulnerability Management
About
Hands on IT leader and motivator known for creative strategic approach for optimizing internal operations, enhancing customer service and achieving organizational success. Decisive, action-oriented and result focused adept at handling multiple high priority initiatives.
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