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Navnit Sahota
Information Security Engineer at Supermicro
San Francisco, CA, United States
Details
Education:
Bachelor's degree
Computer and Information Systems Security/Information Assurance
California State Polytechnic University-Pomona
2017 : 2019
Computer and Information Systems Security/Information Assurance
California State Polytechnic University-Pomona
2017 : 2019
Experience:
• Mitigating and addressing threat vectors including APT, DDoS, Phishing, Malicious Payload, Cloud, Mobile Devices
• Utilize SaaS security solutions from CrowdStrike, Trellix, Mandiant, Rapid7, and Tanium to conduct vulnerability scanning and threat hunting
• Work with application and infrastructure teams to design and architect infrastructure (network, OS, databases) and applications to protect against attackers
• Enforce network security best practices on devices including Firewalls/Switches/Routers, Deploying and supporting Network and Network Security devices
2022 : Present
Supermicro
Information Security Engineer
• Managing user accounts, security groups, and group policies in Active Directory
• Configure, deploy, maintain servers/workstations for testing and production, including Docker containers & Virtual Machines
• Support SSO integrations, work with application/infrastructure teams to maintain systems, create scripts and processes to address common issues
• VPN support and administration related to IAM/network troubleshooting. Introduce network and application monitoring systems for endpoints and servers
• Provide solutions to service desk creating SOP’s, training team members and users.
• Create and maintain standard corporate OS image/systems with a focus on OS hardening and improving security posture
• Perform root cause analysis for issues related to network, security, and systems. Introduce
automated solutions to eliminate repetitive procedures, optimizing overall team workflow
2020 : 2022
Supermicro
IT Engineer
• Provide second-level Mac and Windows support to over 3000 onsite users. Assisted with escalations from local sites and Global Service Desk by providing necessary support to remote users.
• Quickly perform root cause analysis and break-fix support to 50+ new users daily at WD walk-up desk, aiming to minimize future IT-caused business disruptions.
• Utilize SCCM and JAMF to provision standard corporate systems and onboard an average of 30+ new hires weekly. Prepare equipment, accounts, resources, and maintain proper IT asset tracking while meeting and exceeding deadlines.
• Monitoring of ticket queues via ServiceNow averaging 20+ ticket closures daily, while maintaining established SLAs. Document all actions taken, updating details with operational procedures while providing quality and practical solutions.
• Daily resolution of various system and network related issues pertaining to Windows RDP, AD conflicts, Citrix virtual infrastructure, VPN, network drive connections, and Office 365 services.
• Troubleshoot macOS and aid in administration, resolve MDM and JAMF enrollment issues, utilize terminal and command-line level tools to aid in data recovery and multi-platform troubleshooting.
• Proactively remediate all vulnerabilities reported by infrastructure monitoring systems, work with network and security teams to triage new incidents, aiming to patch and resolve issues down to the physical layer.
2019 : 2020
Western Digital
Service Desk Technician II
• Weekly onboarding of new hires including provisioning and deployment of laptops, desktops, monitors, peripherals, and software; de-provision and archiving of terminated users and implement automated approaches for system administration tasks.
• Point of contact for IT Help Desk supporting over 300 onsite and remote users via service desk tickets, walk up, email and chat handling requests to reset passwords, access network resources, repair laptops, and troubleshoot software.
• Maintained user, group, computer accounts, and OU structures in Active Directory as well as End-User/Client facing configuration of Office 365, assist in administration and user provisioning of standard desktop applications.
• Maintain 100% accuracy/control in asset management system of deployed assets including computer serial numbers and base configurations, recording/updating as needed, conducting regular physical stock checks, assist in shipping/receiving, and hardware recycling.
• Wireless network installation including cabling, troubleshooting channels to optimize infrastructure, determine QoS and Bandwidth per AP using Ubiquiti software; provide support to users experiencing issues with LAN/WAN, wireless, and VPN.
2019 : 2019
Kinetics
IT Support Intern
• Utilize SaaS security solutions from CrowdStrike, Trellix, Mandiant, Rapid7, and Tanium to conduct vulnerability scanning and threat hunting
• Work with application and infrastructure teams to design and architect infrastructure (network, OS, databases) and applications to protect against attackers
• Enforce network security best practices on devices including Firewalls/Switches/Routers, Deploying and supporting Network and Network Security devices
2022 : Present
Supermicro
Information Security Engineer
• Managing user accounts, security groups, and group policies in Active Directory
• Configure, deploy, maintain servers/workstations for testing and production, including Docker containers & Virtual Machines
• Support SSO integrations, work with application/infrastructure teams to maintain systems, create scripts and processes to address common issues
• VPN support and administration related to IAM/network troubleshooting. Introduce network and application monitoring systems for endpoints and servers
• Provide solutions to service desk creating SOP’s, training team members and users.
• Create and maintain standard corporate OS image/systems with a focus on OS hardening and improving security posture
• Perform root cause analysis for issues related to network, security, and systems. Introduce
automated solutions to eliminate repetitive procedures, optimizing overall team workflow
2020 : 2022
Supermicro
IT Engineer
• Provide second-level Mac and Windows support to over 3000 onsite users. Assisted with escalations from local sites and Global Service Desk by providing necessary support to remote users.
• Quickly perform root cause analysis and break-fix support to 50+ new users daily at WD walk-up desk, aiming to minimize future IT-caused business disruptions.
• Utilize SCCM and JAMF to provision standard corporate systems and onboard an average of 30+ new hires weekly. Prepare equipment, accounts, resources, and maintain proper IT asset tracking while meeting and exceeding deadlines.
• Monitoring of ticket queues via ServiceNow averaging 20+ ticket closures daily, while maintaining established SLAs. Document all actions taken, updating details with operational procedures while providing quality and practical solutions.
• Daily resolution of various system and network related issues pertaining to Windows RDP, AD conflicts, Citrix virtual infrastructure, VPN, network drive connections, and Office 365 services.
• Troubleshoot macOS and aid in administration, resolve MDM and JAMF enrollment issues, utilize terminal and command-line level tools to aid in data recovery and multi-platform troubleshooting.
• Proactively remediate all vulnerabilities reported by infrastructure monitoring systems, work with network and security teams to triage new incidents, aiming to patch and resolve issues down to the physical layer.
2019 : 2020
Western Digital
Service Desk Technician II
• Weekly onboarding of new hires including provisioning and deployment of laptops, desktops, monitors, peripherals, and software; de-provision and archiving of terminated users and implement automated approaches for system administration tasks.
• Point of contact for IT Help Desk supporting over 300 onsite and remote users via service desk tickets, walk up, email and chat handling requests to reset passwords, access network resources, repair laptops, and troubleshoot software.
• Maintained user, group, computer accounts, and OU structures in Active Directory as well as End-User/Client facing configuration of Office 365, assist in administration and user provisioning of standard desktop applications.
• Maintain 100% accuracy/control in asset management system of deployed assets including computer serial numbers and base configurations, recording/updating as needed, conducting regular physical stock checks, assist in shipping/receiving, and hardware recycling.
• Wireless network installation including cabling, troubleshooting channels to optimize infrastructure, determine QoS and Bandwidth per AP using Ubiquiti software; provide support to users experiencing issues with LAN/WAN, wireless, and VPN.
2019 : 2019
Kinetics
IT Support Intern
Company:
Supermicro
Years of Experience:
4
Skills
Active Directory, Android Support, Apple Products, Cable Management, Cisco IOS, Cisco Systems Products, Customer Service, Dell , Dell Workstations, Desktop Computers, Device Drivers, HP Products, Information Systems, Information Technology, Internet Protocol (IP), Internet Protocol Suite (TCP/IP), iOS, iPhone, Java, LAN-WAN, LAN Switching, Laptops, Lenovo, Local Area Network (LAN), Mac, MacBook, Mac OSX, MySQL, Netgear, Printer Support, Problem Solving, Python (Programming Language), Routers, Service Desk, Switches, Tablet PC, Technical Support, Troubleshooting, Ubiquiti Networks, Ubuntu, Virtual Private Network (VPN), Wide Area Network (WAN), Windows 10, Windows Server, Workstations
About
Bachelor of Science in Computer Information Systems Security and Passionate about learning and implementing new technologies, dedicated to personal advancement in IT and Information Security
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