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Nicolas Aquilizan, MBA, MS
Vice President
Houston, TX, United States
Details
Experience:
• Major Incident Management Operations Lead that deliver on resolving/mitigating the highest level of cybersecurity incidents for the Firm
• Responsible for execution of the Firmwide Cybersecurity Playbook that provides guidelines for operation oversight, containment, remediation, and report of firmwide security incidents
• Contribute to partnering with cross functional teams globally within the Security Operations Center (SOC) and Global Incident Command Center (GICC)
• Also partner with the LOB CISOs, BISOs, CTOs, Legal, Compliance, and Regulatory teams on a constant basis
• Product liaison for helping drive the security aspect for Cloud adoption (AWS, GKP, and Azure)
• Manage highly visible vulnerability incidents including zero-day vulnerabilities to ensure no exposures and risks are reduced/eliminated
• Building and implementing a command center model to help develop L0/L1/L2 capabilities within the Incident Management team to be able to effectively use Splunk and other cyber monitoring dashboards
2021 : Present
JPMorgan Chase & Co.
Global Cybersecurity Incident Management – Vice President
• Provide Incident Management support across North America, Latin America, Europe, Middle East, Africa and Asia Pacific for the Corporate and Investment Banking line of business
• Maintain and ensure technology production stability for all clients and customers
• Work with senior technology managers in complex incidents
• Provide insight and direction on confidential and cybersecurity related incidents
• Contribute to the continued success of the Global Incident Command Center in Houston by reducing Time To Restore (TTR) of incidents
• Create knowledge uplift programs to ensure Investment Banking knowledge is trained to all technologists
• Ensure integrity and governance of all firm wide processes and procedures especially ones that have to deal with regulatory bodies
• Created an IT Change Risk Profile that has an approved USPTO provisional patent (full patent pending)
2018 : 2021
JPMorgan Chase & Co.
Global Incident Management – Vice President
• Managed IT production stability across the global technology environment
• Prepare and track IT goals and speak to the results on a monthly basis to the CTOs and CIO
• Implemented the ITSM framework for Incident, Problem and Change to meet service levels and achieve key performance indicators goals set at the firm wide level
• Worked on key projects for Continual Service Improvement with Service Delivery, Application Development and Production Support teams that exceeded the CIO's goals
• Executed on process improvement initiatives that I identified that led to increased efficiency across the organization in the distributed and mainframe environments
• Provided leadership and subject matter expertise in solving complicated enterprise technology issues by fully understanding end to end business flows and transactions
• Developed partnerships with clients and business stakeholders to ensure their needs are being exceeded
• Co-chair of the NextGen business resource group which provides leadership skills and career mobility to its 400 members
• Promoted to Vice President due to continued leadership, ability to drive change and adaptability
2012 : 2018
JPMorgan Chase & Co.
Production Assurance Center - Incident Management - Vice President
• Facilitated IT groups for all P1 priority incident tickets for all Chase Retail and Credit Card technology infrastructure
• Engaged with troubleshooting issues with subject matter expertise end to end to resolve any customer and financial impacts in a timely fashion within business approved SLAs
• Drive meetings and communicate effectively in business level terms to senior technology managers/directors and business people regarding the health of the technology environment
• Lead root cause analysis and holding the correct technology groups accountable to resolve and close any gaps in the environment
• Interviewed and trained incident managers for the new Technology Command Center
• Served as a key member on the process and governance committee to ensure compliance
2010 : 2012
JPMorgan Chase
Infrastructure Service Support Lead - Incident Management - Associate
• Anticipates problems and analyzes ways to mitigate the risk. Articulates the business value and impact of advanced technical and non-technical information with ease and knows when to seek more experienced management assistance
• Provides production support including accurate problem identification, ticket documentation and customer/vendor dialogue
• Projects excellent command of business knowledge and has the ability to solicit input from internal and external sources
• Documents small-to-medium scale projects and delivers presentations with minimal supervision
• Recognized as a leader and provides feedback and strategic recommendations to management
• Affects change within sphere of influence and leads development of innovative improvements
• Implements complex medium- to large-scale projects and has expertise in project mgmt software/process
• Responsible for the IT environment by setting priorities and assigning workloads to the team
• Capable of complex independent problem solving
• Demonstrates leadership at the site level and firm wide
• Designs/implements/communicates solutions with minimal supervision
• Capable of translating business requirements into functional technology requirements
• Facilitates business/technology calls for high severity incidents
2004 : 2010
JPMorgan Chase & Co.
Tech Ops Analyst / Desktop Lead Tech - Associate
• Responsible for execution of the Firmwide Cybersecurity Playbook that provides guidelines for operation oversight, containment, remediation, and report of firmwide security incidents
• Contribute to partnering with cross functional teams globally within the Security Operations Center (SOC) and Global Incident Command Center (GICC)
• Also partner with the LOB CISOs, BISOs, CTOs, Legal, Compliance, and Regulatory teams on a constant basis
• Product liaison for helping drive the security aspect for Cloud adoption (AWS, GKP, and Azure)
• Manage highly visible vulnerability incidents including zero-day vulnerabilities to ensure no exposures and risks are reduced/eliminated
• Building and implementing a command center model to help develop L0/L1/L2 capabilities within the Incident Management team to be able to effectively use Splunk and other cyber monitoring dashboards
2021 : Present
JPMorgan Chase & Co.
Global Cybersecurity Incident Management – Vice President
• Provide Incident Management support across North America, Latin America, Europe, Middle East, Africa and Asia Pacific for the Corporate and Investment Banking line of business
• Maintain and ensure technology production stability for all clients and customers
• Work with senior technology managers in complex incidents
• Provide insight and direction on confidential and cybersecurity related incidents
• Contribute to the continued success of the Global Incident Command Center in Houston by reducing Time To Restore (TTR) of incidents
• Create knowledge uplift programs to ensure Investment Banking knowledge is trained to all technologists
• Ensure integrity and governance of all firm wide processes and procedures especially ones that have to deal with regulatory bodies
• Created an IT Change Risk Profile that has an approved USPTO provisional patent (full patent pending)
2018 : 2021
JPMorgan Chase & Co.
Global Incident Management – Vice President
• Managed IT production stability across the global technology environment
• Prepare and track IT goals and speak to the results on a monthly basis to the CTOs and CIO
• Implemented the ITSM framework for Incident, Problem and Change to meet service levels and achieve key performance indicators goals set at the firm wide level
• Worked on key projects for Continual Service Improvement with Service Delivery, Application Development and Production Support teams that exceeded the CIO's goals
• Executed on process improvement initiatives that I identified that led to increased efficiency across the organization in the distributed and mainframe environments
• Provided leadership and subject matter expertise in solving complicated enterprise technology issues by fully understanding end to end business flows and transactions
• Developed partnerships with clients and business stakeholders to ensure their needs are being exceeded
• Co-chair of the NextGen business resource group which provides leadership skills and career mobility to its 400 members
• Promoted to Vice President due to continued leadership, ability to drive change and adaptability
2012 : 2018
JPMorgan Chase & Co.
Production Assurance Center - Incident Management - Vice President
• Facilitated IT groups for all P1 priority incident tickets for all Chase Retail and Credit Card technology infrastructure
• Engaged with troubleshooting issues with subject matter expertise end to end to resolve any customer and financial impacts in a timely fashion within business approved SLAs
• Drive meetings and communicate effectively in business level terms to senior technology managers/directors and business people regarding the health of the technology environment
• Lead root cause analysis and holding the correct technology groups accountable to resolve and close any gaps in the environment
• Interviewed and trained incident managers for the new Technology Command Center
• Served as a key member on the process and governance committee to ensure compliance
2010 : 2012
JPMorgan Chase
Infrastructure Service Support Lead - Incident Management - Associate
• Anticipates problems and analyzes ways to mitigate the risk. Articulates the business value and impact of advanced technical and non-technical information with ease and knows when to seek more experienced management assistance
• Provides production support including accurate problem identification, ticket documentation and customer/vendor dialogue
• Projects excellent command of business knowledge and has the ability to solicit input from internal and external sources
• Documents small-to-medium scale projects and delivers presentations with minimal supervision
• Recognized as a leader and provides feedback and strategic recommendations to management
• Affects change within sphere of influence and leads development of innovative improvements
• Implements complex medium- to large-scale projects and has expertise in project mgmt software/process
• Responsible for the IT environment by setting priorities and assigning workloads to the team
• Capable of complex independent problem solving
• Demonstrates leadership at the site level and firm wide
• Designs/implements/communicates solutions with minimal supervision
• Capable of translating business requirements into functional technology requirements
• Facilitates business/technology calls for high severity incidents
2004 : 2010
JPMorgan Chase & Co.
Tech Ops Analyst / Desktop Lead Tech - Associate
Company:
JPMorgan Chase & Co.
Spoken Language:
Tagalog
About
JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.4 trillion and operations in more than 60 countries. With a history dating back over 200 years, the firm serves millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
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