Nicole DuBose
Details
History and Political Science
Michigan State University
1998 : 2006
Bachelor's degree
History
Michigan State University
1998 : 2005
Wells Fargo
Lead Information Security Analyst
Information Security Solutions, Support and Services - Wells Fargo
Oversee, lead, coach and train a team of Engagement Managers focused on Cloud Foundry authentication and authorization integrations.
• Act as the first point of escalation
• Review project documentation prior to routing to business partners for approval
• Subject Matter Expert for Cloud Foundry
• Ensure the team is adhering to company and team policies and procedures
• Mitigate all risks that arise throughout the course of a project and escalating where needed
• Train all new team members working on Cloud Foundry
• Lead and coach team to provide a high performing and cohesive culture
2017 : 2023
Wells Fargo
Engagement Manager IT Security, Team Lead
Manage implementations of CA Siteminder Single Sign-On Web agent, IDFC, Cloud, Two Factor, and Siebel Authentication as well as SAML Assertion across all business channels within Wells Fargo.
• Manage 20+ Intranet implementation projects simultaneously
• Gather business requirements
• Maintain project documentation
• Maintain weekly reports
• Facilitate weekly meetings for Intranet and Internet solutions
• Create project schedules
• Track projects to timelines
2016 : 2017
Wells Fargo
Engagement Manager IT Security
Senior Business Analyst June 2015 – June 2016
Dewpoint – Eligibility Program Management Office (PMO) - MDHHS - Bridges
MDHHS Eligibility Project –
As a Senior Business Analyst, I performed business analyst and project management duties assisting the management of large multi-million dollar waterfall projects. I created and maintained documentation and reports for all SDLC phases. Charged with maintaining client relations including responsibilities to analyze requirements to develop and maintain business software solutions involving client record maintenance, client on-boarding, complying with state, federal, and private guidelines.
Project Manager Responsibilities :
• Created, maintained and tracked schedules for Business and Project requirements gatherings meetings
• Assigned Business Analysts to requirements gatherings meetings
• Created, maintained and distributed reports tracking the progress and status of the project throughout the SDLC
• Created and maintained issues, risks or change controls in SharePoint to document items identified during the SDLC that may impact the release
Business Analyst Responsibilities :
• Gathered project requirements to create or modify existing workflows
• Facilitated small and large cross functional teams meetings to ensure effective design sessions
• Documented and distributed meeting minutes
• Facilitated meetings to ensure the creation or modification of business processes to compliment the technical change or implementation
• Created and maintained documentation following the State of Michigan’s SUITE methodology :
• Project Charter
• TCO Ownership Project Cost
• SEM-401 – Requirements Traceability Matrix
• SEM-402 – Initial Requirements Specifications
• PMM-0103 – Project Lessons Learned
• SEM-0189 – Stage Exit Approval
• Peer reviewed test cases and scenarios
• Provided ongoing support
• Provided internal training on ClearQuest and SharePoint
• Identified and documented process improvement
2015 : 2016
Dewpoint
Senior Business Analyst
• Provided assistance to business and technical end users.
• Worked directly with the client to identify problems and gather facts.
• Analyzed software issues to identify impacted systems, recommend corrective, apply required changes and/or provide additional training.
• Fostered and maintained close relationships with the client through frequent meetings and effective communication.
• Identified the need for system changes.
• Gathered and document business requirements for desired workflow, system or role changes.
• Documented and review product defects using the quality management system.
• Networked with key contacts outside own area of expertise.
• Used skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
• Resolve a wide range of issues in imaginative as well as a practical way.
• Conducted on or offsite product training for new or existing clients.
• Created and provided training documentation based upon the client's business processes to new clients.
• Provided adhoc reports to client on an as needed or scheduled basis.
• Analyzed the client's business process to provide technical solutions to business problems.
2008 : 2015
Sircon
Vertafore Product Support Analyst II
Skills
Account Management, Agile Methodologies, Analysis, Analytical Skills, Business Analysis, Business Process Analysis, Business Process Improvement, Business Solution, Business Strategy, Creative Strategy, CRM, Cross-functional Team Leadership, Customer Relations, Customer Satisfaction, Customer Service, Enterprise Software, Information Technology, Insurance, Leadership, Management, Microsoft Office, Process Improvement, Product Management, Professional Services, Program Management, Project Management, Requirements Analysis, SaaS, Salesforce.com, Sales Process, SDLC, SharePoint, Software Development Life Cycle (SDLC), Software Documentation, SQL, Strategic Planning, Team Building, Testing, Training, User Acceptance Testing, Cross-functional Team, Business Process
About
As an analytical and performance-driven professional, I draw upon over four years of IT Security project management experience along with eight years of product and business analysis experience to generate high performance results. I am an expert in identifying and implementing effective systems, strategies, and processes to improve technical and organizational performance. I am well-disciplined with an ability to work on multiple projects simultaneously while delivering exceptional results under stringent deadlines. I have proven experience in communicating effectively with upper management and working in cross-functional diverse teams to achieve, state, corporate and local initiatives.
Profile Photo
