Nicole Mullen, CSM, CIAM
Details
American Express
Information Security Analyst
• In charge of the Release Management lifecycle including scheduling, coordinating, and managing releases : Application updates, operating system patches, security improvements, hardware upgrades, Projects and Programs.
• Identify, create partnership, and implement continuous improvement of IT release processes.
• Support all Change Management Activities from Request to Go Live in PAC2000 (Remedy).
• Work closely with Application Managers and Engineers to ensure accurate delivery estimates.
• Track release cycle activities (progress, dates, and deliverables) and provide reports as necessary.
• Schedule planning for frequent deployments across multiple projects.
• Define and manage release readiness and success criteria processes.
• Communicate plans and status, proactively solve issues, or escalate issues as required.
• Created a Release Calendar for all the applications for the forecasted releases for holistic planning and impact analysis.
• Created Wiki, training material, and team collaboration documents by Sharepoint.
• Own and act as single point of contact for portfolio of release schedules and milestones.
2017 : 2018
Wells Fargo
Release Manager
• Responsible for IAM Sharepoint documentation management.
• In charge of tracking and reporting on release completion metrics.
• Led pilot program and soft launch phases of Sailpoint upgrade to 7.0.
• Conducted release readiness reviews, milestone reviews, and go/no-go reviews.
• Acted as a liaison between business requester to ensure all requirements are met.
• Engaged with application/business teams to develop release strategies for system integrations.
• Facilitated training for all release end users, and responded to end user issues, queries and follow-up.
• Participate in change management, incident management, and problem management in Service Now.
• Successfully accelerated deployment schedules by identifying, analyzing and recommending improvements.
• Authored training materials, help desk knowledge cases, and official communications required for each release.
• Created, managed and oversaw release planning for Identity and Access Management Engineering and Operations.
• Experience with user access or entitlement reviews to ensure appropriate access for applications/information assets.
2014 : 2017
American Express
Systems Analyst - Project Release Management, Information Security
• Conduct brainstorming sessions with the business team to capture business requirements and system behavior.
• Communicate requirements to internal technical teams and vendors through Business Requirement Documents and User Stories.
• Prepared User Manuals and participate in demonstration and training of the end users.
• Facilitated user acceptance testing (UAT) with business users.
• Conducted end user training for rollout of Job Function Templates.
• Performed security validation and verification of collected data to ensure quality control.
• Interacted with the business stakeholders for gathering, analyzing and documenting requirements.
• Developed Job Function Templates for Lowe’s corporate departments to perform their job functions.
• Acted as liaison between management and department Managers and Directors for an overview of their security needs.
2011 : 2012
Lowe's Home Improvement
Senior Business Analyst - Information Security
2010 : 2011
Highmark Blue Cross Blue Shield
Business System Analyst
Skills
account management, Amazon Web Services (AWS), Analytical Skills, Business Analysis, Business Process, business process improvement, business process mapping, change management, Cloud Administration, Cloud Security, customer relationship management (crm), disaster recovery, Documentation, Efficiency Optimization, Enterprise Architecture Planning, forecasting, Identity and Access Management (IAM), Incident Management, Information Security, Information Technology, inventory management, IT Business Analysis, it strategy, leadership, Management, Network Architecture, pmo, Process Improvement, program management, project management, quality assurance, requirements gathering, sdlc, Security Systems Integration, software development life cycle (sdlc), Software Documentation, Systems Analysis, Time Management, vendor management, visio
About
· Over 20 years of diverse progressive experience in Information Technology as a Business Analyst/Project Manager/Release Manager in Banking, Ecommerce, Logistics, Retail, Healthcare, and High Tech.
· Excellent written, verbal and interpersonal skills.
· Ability to tailor communication to different audiences, such as management, stakeholders, users, SME’s, developers and others.
· Demonstrated effective leadership and analytical skills.
· Ability to clearly express ideas and proposed solutions.
· Excellent organizational and time management skills.
· Self-motivated, driven, resourceful and able to get things done
· Proven track record of providing excellent technical customer support.
· Certified Scrum Master.
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