Omar Diaz
Details
• Lead representative for Identity and Access Management on enterprise-level projects
• Lead for all affiliate related Identity and Access Management tasks
• Lead for Segregation of Duties discussions with system owners and support functions
• Develop and prepare metrics to represent the status of the Identity Management program
• Manage system controls including creation and review of system reporting, reconciling access to source systems, review of critical data elements, processing of terminations, transfers, and inactive users, etc.
• Create and maintain roles and privileges within the Identity Management System
• Partner with department managers and representatives to determine the appropriate levels of system access based on job responsibilities
• Partner with Information Technology and Human Resources departments to support the Identity Management System
• Maintain system roles and privileges based on information such as job function, department, etc.
• Create and maintain accurate descriptions of roles and privileges within the Identity Management System
• Facilitate system access reviews and attestation processes
• Write desk procedures and implement, as needed
• Support end user questions and issues with Identity and Access Management
2013 : Present
CIBC
Senior Information Security Analyst
● Risk management
● UAT management
● Access Management System Owner
● Team project manager for company wide initiative
● Reduced Data Loss Prevention incidents by over 60%
● IT policies and programs administration
● Perform security walk through for multiple branch locations
● Create and manage several metrics for management
● Perform system access audits
● Manage audit finding to closure
● Business Continuity planner for department
● Lead on multiple disaster recovery exercises
● LDRPS and Everbridge administrator
● Application Security backup
2012 : 2013
CIBC US
Information Security / Business Continuity Analyst
● Sole desktop support personnel for bank headquarters
● Provided phone and desktop end user support
● Imaged and deployed hardware to staff
● User management in Active Directory
● Assisted in branch migrations to new equipment
● Managed ticket queue for Help Desk
2009 : 2012
The PrivateBank
Help Desk II
● Lead Help Desk agent for global company with more than 100,000 employees
● Subject matter expert for Lotus Notes
● VPN, Wireless shipping and receiving devices, blackberry, and Novell user administration support
● Met strict SLA requirements
● Led team in highest first call resolution and lowest abandon rate.
2007 : 2009
T-Systems
Help Desk Specialist
Skills
Application Security, Business Continuity, Business Intelligence (BI), Business Process Improvement, Cissp, Data Analysis, Data Management, Data Migration, Disaster Recovery, Ethical Hacking, Governance, Help Desk Support, Identity Management, Information Security, Information Technology, Jira, Microsoft Azure, Microsoft Excel, Process Improvement, Project Management, Project Planning, Risk Management, Security, Security Policy, ServiceNow, Technical Support, Training, Troubleshooting
About
● Project management experience
● Risk management experience
● IT policy and program administration
● Extensive troubleshooting experience
● Several years of analytical experience
● Provide end user training
● Excellent written and verbal communication skills
● Advanced Excel Skills
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