Patricia Harwood
Details
Data Processing
Southern Nevada Vocational Technical Center
1979 : 1981
Bachelor of Applied Arts & Sciences
Applied Technologies and Performance Improvement
University of North Texas
2012 :
2021 : Present
Citi
Vice President - Information Security Tech Lead Analyst
Responsible for strategic planning and operational readiness associated with the delivery of voice products and services globally.
2011 : 2023
Citi
Sr. Vice President - Infrastructure Group Manager
Management of information security compliance, risk control self-assessements and the development of process control manuals & support models for voice technology systems ensuring operational readiness.
2003 : 2011
Citi
Sr. Vice President - Quality Assurance Manager
Management of Voice and LAN/WAN Infrastructure support for the Citi Cards business located at the Lakes, Nevada site; satisfy customer telecommunication service delivery demands through pre-planning coordination with staff, internal engineering groups and vendor management.
1996 : 2003
Citi
Vice President - Technical Infrastructure Manager
Support Citibank Traders in the management of the Credit Card portfolio funding requirements.
1985 : 1996
Citi
Treasury Specialist
Skills
Agile Methodologies, Banking, Business Analysis, Business Process Development, Business Process Improvement, Business Process Management, Change Management, Communication, Customer Service, Disaster Recovery, ITIL, IT Strategy, Leadership, Management, Portfolio Management, Process Improvement, Requirements Analysis, Risk Management, SDLC, Service Delivery, Team Management, Telecommunications, Training, User Acceptance Testing, Vendor Management
About
Innovative, results-oriented professional with extensive experience and demonstrated success in managing IT operational environments focused on risk management, process re-engineering & optimization and customer & vendor relationships. Proven reputation for building highly technical teams, driving quality & productivity improvements through strategic planning & tactical execution designed to enhance customer experience & service delivery with 30+
years business experience.
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