Patricia McHann

Details

Education: Master of Science - MS

Computer Engineering

University of Central Florida

2009 : 2011

Experience: · Managed end-to-pipeline activities for hundreds of Requests for Service annually.

· Managed solutions, lead generation, on-boarding, and post-implementation activities.

· Tracked and analyzed sales data, optimized pipeline efficiency through automation.

· Engaged sales, architects, and delivery teams to ensure accurate forecasting, solution, and delivery.

· Ensured accuracy of sales pipeline data for over 200 customers and two million endpoints globally.

· Managed utilization for over 300 employees ensuring accurate revenue and resource allocation.

· Provided project management oversight for large scale endpoint security services deals.

· Responsible for planning, executing, and closing projects within agreed upon timelines, and budget.

· Led teams to success through motivation, guidance, mentorship, collaboration, and conflict resolution.

· Ensured successful project outcomes through proven project management methods.

· Developed NPS program, processes, procedures, and training materials.

· Drove customer satisfaction and success through NPS initiative.

· Actively collaborated to implement automation opportunities.

· Collaborated to establish and promote a global training and mentorship program.

· Developed video training modules to share knowledge and reinforce skillset.

· Analyzed business data to identify missing revenue, utilization, and contract discrepancies.

· Designed and automated report workflows reducing report turnaround time from days to minutes.

· Gathered requirements from senior management to ensure reports were meaningful.

· Responsible for User Interface Design, research, testing and documentation.

· Designed and published visually appealing, content rich websites driving more traffic to the service line.

· Collaborated with cross-functional teams to gather user requirements and produce user-friendly designs.

· Provided training on use of website builder, branding guidelines, and best practices.

2015 : Present

IBM

Senior Cybersecurity Consultant

· Performed risk assessments, lead corroborative interviews, executed detailed testing and reporting.

· Analyzed financial and operational processes for compliance against policies and external regulations.

· Conducted training sessions for financial and IT audit teams.

· Provided recommendations for best practices and action plans for findings to management.

· Performed Quality Assessment Reviews quarterly and developed monthly metrics process.

· Ensured timely follow-up and re-testing of all audit findings.

· Coordinated Self-Assessment process for international business groups and ensured timely response.

· Analyzed audit data and generated custom reports for metric reporting to the Audit Committee.

· Performed duties in a highly complex, international, cross-functional, and remote environment.

· Analyzed business processes and made recommendations for technical solutions.

· Provided project management oversight of Rapid Application Development environment.

2011 : 2015

International Paper

Information Technology Auditor / Business Analyst

Company: IBM

Years of Experience: 12

Skills

Artificial Intelligence (AI), Auditing, Automation, Business Analyst, Chatbot Development, CISSP, Cloud Computing, Content Management, Customer Relationship Management (CRM), Customer Satisfaction, Customer Success, Cybersecurity, Data Analysis, Data Science, Digital Forensics, Employee Training, Endpoint Security, Engagement Manager, Financial Consulting, Governance, Risk Management, and Compliance (GRC), Information Security, Information Technology, Infrastructure, IT Audit, IT Infrastructure Management, Machine Learning, Mentoring, Metrics, Net Promoter Score, Patent Preparation, Pre-Sales Consulting, Problem Solving, Project Delivery, Project Management, Rapid Application Development (RAD), Resource Management, Sales Funnel Management, Sales Management, Security, Team Leadership, Technical Account Management, Technical Support, Training, UI Design, User Interface Design, Web Content Management, Web Design

About

Over 20 years of experience, I bring a proven track record in successfully driving client satisfaction and successful projects. With strong leadership and communication skills, I excel at building and managing cross-functional teams, fostering collaboration, and delivering exceptional results. My passion for problem solving through innovation and automation and desire to empower others results in positive, impactful business outcomes.