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Paulo Vieira Jr
Senior Information Security Analyst at Cardtronics
Lewisville, TX, United States
Details
Education:
International Business
FIC - Faculdades integrada do Ceara
FIC - Faculdades integrada do Ceara
Experience:
2021 : Present
NCR Corporation
Information Security Consultant
2017 :
Cardtronics
Senior Information Security Analyst
- Support McAfee ePO Environment and McAfee DLP Tool with Implementation Understanding.
Implementation, and operational support, administration surrounding the Process supporting the business for End-User Enabled Security technologies/initiatives.
- Work on Infrastructure Security Domain mainly on technologies McAfee AV Products along with DLP Technology.
- McAfee VSE, HIPS, EEPC, ePO, Agent.
- Configure various McAfee AV policies and advanced trouble shooting and identify the severity of the issue, resolving issues to account/customer satisfaction and Prepare RCA. High Severity Incident Analysis, Incident trend report, Create new Policy and Reports
- Backing-up the DLP Tool configuration, Data, Health Check of DLP.
- Provide operational support during Out of Office hours in case of Severity Issues.
- Defining and creating operational/procedure documents.
- Possess Knowledge on ITIL processes like Incident management, Problem Management, Configuration management and Change Management processes.
2016 : 2017
Tata Consultancy Services
McAfee EndPoint Security Administrator
- Active Directory users and groups management.
- Provide solution oriented support to Corporate Customers with a wide variety of environments.
- Properly document issues, troubleshooting, resolutions, escalation processes for each of the customer's issues.
- Keep customers completely updated on the support progress, as it develops. Customer must be notified daily exceeding the SLA's expectations, therefore creating a phenomenal customer experience.
- Developing great relationships with customers and McAfee Partners, thus enabling Support to swiftly obtain all the needed information and resources in order to better troubleshoot the issues.
- Interact and liaise with Tier II support daily speeding the issue analysis process, as well as consulting with Tier III for bugs and development issues.
- Creating knowledge articles to better inform the engineers in future instances.
- Maintaining a lab environment with a roster of supported products (around 50+) for daily references, testing concepts and continuous learning.
- Working under Work Force Management ( WFM ), and adhering to its call-center style schedules.
Supporting McAfee Product Families : Epolicy Orchestrator - EPO, VirusScan Enterprise - VSE, IPS, Endpoint Encryption - EE , HIPS, DLP - Data Loss Prevention, SIEM - NITRO, Malware - Endpoint.
2013 : 2016
Intel Security
Software Support Engineer
•Responsible to Managing crew to paint cold boxes inside industrial gases plants and even Military Bases with extreme security codes and procedures to be follow.
•Understand the importance of safety first making sure everybody wears the proper PPE (personal protective equipment), drive man lift (certified license) when needed as well as understand the quality in communication with crew been trusted to support their needs as employees but also suppress their responsibilities within one another as part of a team .
•Responsible for equipments, machinery, ordering of all the materials needed as well as payroll and miscellaneous bills.
•Planner as part of the strategic integration of the company with owner to understand the best fit in personnel, equipment, for the whole project making sure it will be done within time frame, Quality trusted and budget approved.
2012 : 2013
All State Industrial Painting
Manager
NCR Corporation
Information Security Consultant
2017 :
Cardtronics
Senior Information Security Analyst
- Support McAfee ePO Environment and McAfee DLP Tool with Implementation Understanding.
Implementation, and operational support, administration surrounding the Process supporting the business for End-User Enabled Security technologies/initiatives.
- Work on Infrastructure Security Domain mainly on technologies McAfee AV Products along with DLP Technology.
- McAfee VSE, HIPS, EEPC, ePO, Agent.
- Configure various McAfee AV policies and advanced trouble shooting and identify the severity of the issue, resolving issues to account/customer satisfaction and Prepare RCA. High Severity Incident Analysis, Incident trend report, Create new Policy and Reports
- Backing-up the DLP Tool configuration, Data, Health Check of DLP.
- Provide operational support during Out of Office hours in case of Severity Issues.
- Defining and creating operational/procedure documents.
- Possess Knowledge on ITIL processes like Incident management, Problem Management, Configuration management and Change Management processes.
2016 : 2017
Tata Consultancy Services
McAfee EndPoint Security Administrator
- Active Directory users and groups management.
- Provide solution oriented support to Corporate Customers with a wide variety of environments.
- Properly document issues, troubleshooting, resolutions, escalation processes for each of the customer's issues.
- Keep customers completely updated on the support progress, as it develops. Customer must be notified daily exceeding the SLA's expectations, therefore creating a phenomenal customer experience.
- Developing great relationships with customers and McAfee Partners, thus enabling Support to swiftly obtain all the needed information and resources in order to better troubleshoot the issues.
- Interact and liaise with Tier II support daily speeding the issue analysis process, as well as consulting with Tier III for bugs and development issues.
- Creating knowledge articles to better inform the engineers in future instances.
- Maintaining a lab environment with a roster of supported products (around 50+) for daily references, testing concepts and continuous learning.
- Working under Work Force Management ( WFM ), and adhering to its call-center style schedules.
Supporting McAfee Product Families : Epolicy Orchestrator - EPO, VirusScan Enterprise - VSE, IPS, Endpoint Encryption - EE , HIPS, DLP - Data Loss Prevention, SIEM - NITRO, Malware - Endpoint.
2013 : 2016
Intel Security
Software Support Engineer
•Responsible to Managing crew to paint cold boxes inside industrial gases plants and even Military Bases with extreme security codes and procedures to be follow.
•Understand the importance of safety first making sure everybody wears the proper PPE (personal protective equipment), drive man lift (certified license) when needed as well as understand the quality in communication with crew been trusted to support their needs as employees but also suppress their responsibilities within one another as part of a team .
•Responsible for equipments, machinery, ordering of all the materials needed as well as payroll and miscellaneous bills.
•Planner as part of the strategic integration of the company with owner to understand the best fit in personnel, equipment, for the whole project making sure it will be done within time frame, Quality trusted and budget approved.
2012 : 2013
All State Industrial Painting
Manager
Company:
NCR Corporation
Years of Experience:
15
Spoken Language:
English, Portuguese, Spanish
Skills
Active Directory, Adobe Creative Suite, Adobe CS5, Budgets, Business Planning, Business Strategy, Cloud Computing, Corel Draw, CRM, Customer Service, Enterprise Software, General Awesomeness, Integration, International Trade, Management, Microsoft Office, Negotiation, Network Security, New Business Development, Sales Management, Sales Operations, Security, Strategic Planning, Technical Support, Troubleshooting, Windows
About
Reliable; Excellent Communications Skills; Customer Service – Costumer Relations; Ability to multi-task; Ability to absorb and retain new information quickly.
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