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Phil Nguyen
Program Management, Information Technology, and Cybersecurity Executive
Irvine, CA, United States
Details
Experience:
• Report to SAIC Vice President of Programs (nation-wide).
• Overall responsibility for local government multi-year IT outsourcing contracts totaling $100M+. The programs include : cybersecurity, applications, infrastructure, data center, network, end-users, service desk, PMO and ITSM operations.
• Consistently exceed annual growth targets against plan for both top-line revenue and bottom-line margins.
• People management responsibilities for teams of over 90 full time employees, subcontractors and third party vendors.
• Executive point of contact for all matters relating to programs including ongoing service delivery, supply/demand alignment, and performance management.
• Responsible for executive level reporting, financial management, escalation and issue management.
• Developed and implemented key initiatives that span multiple SAIC regional programs and service areas.
2020 : Present
SAIC
Program Executive, Director - IT & Cybersecurity Managed Services and Operations
Report to CGI Vice President of Consulting Services.
State & Local Government :
• Managed cloud and hosted steady-state PaaS client engagements for CGI ERP portfolio of premium and largest State and Local clients nationwide with total contract value of $90M+.
Financial Services :
• Managed software development team using Agile/Scrum framework to gather requirements, design, develop/test and implement a new Enterprise Data Warehouse. Responsible for account management, delivery, program profitability and success.
Defense & Manufacturing :
• Led a multi-year program to provide company-wide DFARS assessments and develop technology plans for a client in the areas of : Data Classification, Portfolio Management, Data Center hosting, application migration, Active Directory and Office 365 migration. The second phase of the program was delivering digital transformation through systems integration and deployment of enterprise compliance technologies to 10,000+ users.
2017 : 2020
CGI
Director - Digital Transformation & Client Engagement
Leadership of Transition teams to project manage planning, deployment, governance and controls of multi-year technology systems integration and upgrade programs.
National Healthcare Provider :
• Integrated new healthcare, telecom and third party vendor voice product/services across 3 datacenters, 33 contact centers and 7,000 agents throughout the US. Contract value of $160M+.
• Integrated solution included : datacenter infrastructure build out with automated failover, directed dialog speech recognition with text to speech, IVR self-service, intelligent routing, computer-telephony interfaces, predictive dialing, quality management, workforce management, knowledge management, call detail reporting, multi-channel tools, and voicemail.
• Responsibilities included : development/management of a 15,000 tasks program plan then oversaw transition to Agile approach for custom IVR software development, SOW deliverables and risk/issue management, executive reporting and communications.
• Upgraded/migrated 30 Cisco Unity Connection (UC) clusters and replace 3500 EOL equipment across 500 sites. P&L responsibility with contract value of $25M+.
State Government :
• Managed the planning and execution of new voice infrastructure across 47 state agencies.
• Program scope was to transition 57,000 lines then integrate new Verizon and TPV voice product/services across 2 datacenters, 241 locations and 34,000 users throughout the state.
• Solution included : VoIP services, voicemail, UCC, E911, recording, call detail reporting and VoIP firewall.
2011 : 2017
Verizon Business
Sr Manager - IT Transition & Program Management
Managed teams to deliver cloud and storage area network hardware, software and manage service programs to clients in technology, healthcare, government, defense, education, and financial industries. Consistently exceeded professional services quarterly P&L, revenue booking, billing and margin goals while maintaining utilization of over 100%.
Global Financial Investment Company :
• Led teams through initiating, planning and executing of new datacenter build-out and migration of WAN, LAN and SAN technologies while ensuring minimal impact to client. Program scope included multiple phase coordination for onsite teams to perform systems remediation, implementation and migration at 4 diverse datacenters throughout the US. Also, oversaw planning and testing of the client’s Business Continuity/Disaster Recovery solution.
National Healthcare Provider :
• Managed program to build and migrate to a new Disaster Recovery Datacenter in a different state and coordinate with networking partner to redesign WAN architecture. Teamed with client’s IT application organization to ensure mission critical systems such as Epic were not impacted by the migration.
Multi-national Technology Company :
• Managed consulting and professional services team to deliver $10M+ cloud and storage area network hardware, software and managed services programs. Developed technology services proposal, statement of work, level of effort analysis and quotes.
2006 : 2011
Dell EMC
Sr Principal Consultant - Technical Consulting & Professional Services
Led PMO team of 20 IT program managers and vendors with responsibility for business case development, budgets and implementation of datacenters, contact centers, networking and telecommunication infrastructure projects in the Americas region. Other responsibilities included IT systems integration of merger & acquisition companies.
• Developed the global team vision and managed business metrics, resource plan, performance objectives for the IT program managers worldwide.
• Conducted Executive Briefings to C-level clients on consolidation and deployment within large IT organizations.
• Managed the global deployment of Microsoft’s flagship Windows Server software and IPv6 products.
• Led the Microsoft IT company-wide server consolidation program that resulted in a 30% year-over-year infrastructure server reduction totaling $5M+ in annual cost savings.
• Implemented a datacenter, contact center and site consolidations initiative which resulted in $7M+ in annual savings.
• Managed 18 strategic vendor accounts and oversaw operations of communications and electrical systems throughout the US.
1995 : 2006
Microsoft
Group Program Manager - Information Technology
• Overall responsibility for local government multi-year IT outsourcing contracts totaling $100M+. The programs include : cybersecurity, applications, infrastructure, data center, network, end-users, service desk, PMO and ITSM operations.
• Consistently exceed annual growth targets against plan for both top-line revenue and bottom-line margins.
• People management responsibilities for teams of over 90 full time employees, subcontractors and third party vendors.
• Executive point of contact for all matters relating to programs including ongoing service delivery, supply/demand alignment, and performance management.
• Responsible for executive level reporting, financial management, escalation and issue management.
• Developed and implemented key initiatives that span multiple SAIC regional programs and service areas.
2020 : Present
SAIC
Program Executive, Director - IT & Cybersecurity Managed Services and Operations
Report to CGI Vice President of Consulting Services.
State & Local Government :
• Managed cloud and hosted steady-state PaaS client engagements for CGI ERP portfolio of premium and largest State and Local clients nationwide with total contract value of $90M+.
Financial Services :
• Managed software development team using Agile/Scrum framework to gather requirements, design, develop/test and implement a new Enterprise Data Warehouse. Responsible for account management, delivery, program profitability and success.
Defense & Manufacturing :
• Led a multi-year program to provide company-wide DFARS assessments and develop technology plans for a client in the areas of : Data Classification, Portfolio Management, Data Center hosting, application migration, Active Directory and Office 365 migration. The second phase of the program was delivering digital transformation through systems integration and deployment of enterprise compliance technologies to 10,000+ users.
2017 : 2020
CGI
Director - Digital Transformation & Client Engagement
Leadership of Transition teams to project manage planning, deployment, governance and controls of multi-year technology systems integration and upgrade programs.
National Healthcare Provider :
• Integrated new healthcare, telecom and third party vendor voice product/services across 3 datacenters, 33 contact centers and 7,000 agents throughout the US. Contract value of $160M+.
• Integrated solution included : datacenter infrastructure build out with automated failover, directed dialog speech recognition with text to speech, IVR self-service, intelligent routing, computer-telephony interfaces, predictive dialing, quality management, workforce management, knowledge management, call detail reporting, multi-channel tools, and voicemail.
• Responsibilities included : development/management of a 15,000 tasks program plan then oversaw transition to Agile approach for custom IVR software development, SOW deliverables and risk/issue management, executive reporting and communications.
• Upgraded/migrated 30 Cisco Unity Connection (UC) clusters and replace 3500 EOL equipment across 500 sites. P&L responsibility with contract value of $25M+.
State Government :
• Managed the planning and execution of new voice infrastructure across 47 state agencies.
• Program scope was to transition 57,000 lines then integrate new Verizon and TPV voice product/services across 2 datacenters, 241 locations and 34,000 users throughout the state.
• Solution included : VoIP services, voicemail, UCC, E911, recording, call detail reporting and VoIP firewall.
2011 : 2017
Verizon Business
Sr Manager - IT Transition & Program Management
Managed teams to deliver cloud and storage area network hardware, software and manage service programs to clients in technology, healthcare, government, defense, education, and financial industries. Consistently exceeded professional services quarterly P&L, revenue booking, billing and margin goals while maintaining utilization of over 100%.
Global Financial Investment Company :
• Led teams through initiating, planning and executing of new datacenter build-out and migration of WAN, LAN and SAN technologies while ensuring minimal impact to client. Program scope included multiple phase coordination for onsite teams to perform systems remediation, implementation and migration at 4 diverse datacenters throughout the US. Also, oversaw planning and testing of the client’s Business Continuity/Disaster Recovery solution.
National Healthcare Provider :
• Managed program to build and migrate to a new Disaster Recovery Datacenter in a different state and coordinate with networking partner to redesign WAN architecture. Teamed with client’s IT application organization to ensure mission critical systems such as Epic were not impacted by the migration.
Multi-national Technology Company :
• Managed consulting and professional services team to deliver $10M+ cloud and storage area network hardware, software and managed services programs. Developed technology services proposal, statement of work, level of effort analysis and quotes.
2006 : 2011
Dell EMC
Sr Principal Consultant - Technical Consulting & Professional Services
Led PMO team of 20 IT program managers and vendors with responsibility for business case development, budgets and implementation of datacenters, contact centers, networking and telecommunication infrastructure projects in the Americas region. Other responsibilities included IT systems integration of merger & acquisition companies.
• Developed the global team vision and managed business metrics, resource plan, performance objectives for the IT program managers worldwide.
• Conducted Executive Briefings to C-level clients on consolidation and deployment within large IT organizations.
• Managed the global deployment of Microsoft’s flagship Windows Server software and IPv6 products.
• Led the Microsoft IT company-wide server consolidation program that resulted in a 30% year-over-year infrastructure server reduction totaling $5M+ in annual cost savings.
• Implemented a datacenter, contact center and site consolidations initiative which resulted in $7M+ in annual savings.
• Managed 18 strategic vendor accounts and oversaw operations of communications and electrical systems throughout the US.
1995 : 2006
Microsoft
Group Program Manager - Information Technology
Company:
SAIC
Spoken Language:
English, Vietnamese
About
Mr. Nguyen has enjoyed a successful career in the Information Technology, technical Transition/Transformation, Consulting, Managed and Professional Services business. Mr. Nguyen has over 25 years of experience leading enterprise programs and initiatives, PMOs, and client engagements for top Fortune 500 companies that include: SAIC, CGI, Verizon, Dell EMC and Microsoft. His other experiences include extensive people and vendor management, conducting business internationally and offshoring. Strong success factors that Mr. Nguyen possess are drive for results, problem solving, effective communications, strategic thinking, cross-group collaboration and customer focus.
Unique expertise include:
• PMO & Program/Project Management, Transition & Transformation
• IT & Cybersecurity Managed Services
• Technology Consulting and Professional Services
• People, Vendor and Off-Shoring Management
• Budget Development and Financial Management
• Utility Engineering
Mr. Nguyen is certified: PMP, PRINCE2, ITILv3, EMC, Six Sigma Green Belt, Agile Development, Scrum Master and DevOps. He holds an MBA and BS in Electrical Engineering college degrees.
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