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Philip Rousseau
Cybersecurity - Computer Network Defense
Ft. Washington, MD, United States
Details
Experience:
-System Administrator-Computer Network Defense (CND) Analyst-Host Based Security System (HBSS) Lead Administrator and Analyst-Assured Compliance Assessment Solution (ACAS) Administrator
2012 : Present
United States Marine Corps
Cybersecurity - CND - HBSS Lead Administrator/Analyst
• Train, supervise and mentor twelve staff members, assigning and directing operations, and following up to ensure tasks were completed correctly; hold one-on-one coaching with staff members who are struggling or need further direction.• Complete random cash audits and monitor cashier analysis reports to ensure accuracy and prevent loss to the company; maintain prescribed security protocols to prevent internal and external theft.• Perform inventory control measures, order/reorder and receive incoming merchandise to maintain appropriate levels of back stock; verify merchandise received against bills of lading.• Ensure on-the-job safety of staff and customers by maintaining an atmosphere free of clutter; address and resolve any safety issues or violations in an expedient manner.• Greet and assist customers with questions and complaints both in person and by phone; consistently strive to achieve “win-win” resolutions for both the customer and the company.• Merchandise and rotate stock, update pricing changes, and create seasonal or promotional product displays.
2009 : 2012
CVS Pharmacy
Shift Supervisor
Installed and updated wiring and mechanics for video surveillance, internet, cable, telephone, security sensors, SMART boards, speakers, and other telecommunication services and devices; explained features, benefits and usage of electronic products.
2008 : 2011
DIGITEX TELECOMMUNICATIONS
Technician
Contacted EMU alumni and friends (up to 250 calls per day), soliciting donations for the University Foundation by providing information of current events as well as long-term goals of the Foundation.Established rapport with callers by addressing caller questions and concerns by actively listening to what the caller had to say, validating their statements, and following up or relaying the caller to the appropriate staff member or department.Answered general questions about the University, its athletic teams, construction projects, and programs, always seeking to promote University initiatives and build support from potential donors.
2008 : 2009
EASTERN MICHIGAN UNIVERSITY FOUNDATION
Call Center Associate
2012 : Present
United States Marine Corps
Cybersecurity - CND - HBSS Lead Administrator/Analyst
• Train, supervise and mentor twelve staff members, assigning and directing operations, and following up to ensure tasks were completed correctly; hold one-on-one coaching with staff members who are struggling or need further direction.• Complete random cash audits and monitor cashier analysis reports to ensure accuracy and prevent loss to the company; maintain prescribed security protocols to prevent internal and external theft.• Perform inventory control measures, order/reorder and receive incoming merchandise to maintain appropriate levels of back stock; verify merchandise received against bills of lading.• Ensure on-the-job safety of staff and customers by maintaining an atmosphere free of clutter; address and resolve any safety issues or violations in an expedient manner.• Greet and assist customers with questions and complaints both in person and by phone; consistently strive to achieve “win-win” resolutions for both the customer and the company.• Merchandise and rotate stock, update pricing changes, and create seasonal or promotional product displays.
2009 : 2012
CVS Pharmacy
Shift Supervisor
Installed and updated wiring and mechanics for video surveillance, internet, cable, telephone, security sensors, SMART boards, speakers, and other telecommunication services and devices; explained features, benefits and usage of electronic products.
2008 : 2011
DIGITEX TELECOMMUNICATIONS
Technician
Contacted EMU alumni and friends (up to 250 calls per day), soliciting donations for the University Foundation by providing information of current events as well as long-term goals of the Foundation.Established rapport with callers by addressing caller questions and concerns by actively listening to what the caller had to say, validating their statements, and following up or relaying the caller to the appropriate staff member or department.Answered general questions about the University, its athletic teams, construction projects, and programs, always seeking to promote University initiatives and build support from potential donors.
2008 : 2009
EASTERN MICHIGAN UNIVERSITY FOUNDATION
Call Center Associate
Company:
United States Marine Corps
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