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Phillip Miller
Business Analyst - Consumer Cellular
Phoenix, AZ, United States
Details
Education:
BS Business, Information Systems
University of Phoenix
University of Phoenix
Experience:
Third Party Security Assessments for those entities who will access/process/transmit/store sensitive data or who will require access to our network in order to provide services (such as telephony).
Map responsibilities, artifact retrieval, recurrence, and the WHO (SME and who pulls the artifact)
Reporting - PCI monitoring - Authority and Accountability
2022 : Present
Consumer Cellular
Information Security Governance & Compliance Analyst
•Provide project portfolio administration support to selected boards
•Develop presentational information on behalf of Project Management Team members, e.g. PowerPoint slides.
•Develop and manage the standard collaborative tools e.g. SharePoint which are used by the Project Management Team to support the delivery of programs and projects.
•Undertakes ad-hoc Project Management duties e.g. Risk Analysis, Progress checks, Issue Management, Planning, Procurement etc. under the supervision of a Program or Project Manager
•Contributes to the production of program and project documentation such as Business Cases, Project Initiation Documents (PIDs) and Status reports
•Develop, define and deliver post program and project reviews on behalf of the program/project manager to identify ‘lessons learned’ and follow on actions.
•Manage and deliver health checks on programs or projects throughout the lifecycle
•Develop and deliver workshops with program and project teams as required under the guidance of Program and Project Managers, providing guidance on PMO methods and standards e.g. risk, planning etc.
•Provide a PMO induction program for all new Portfolio Management Team staff.
•Develop and maintain a portfolio resource capacity plan, mapping available resources against programs and projects
•Develop and maintain a portfolio roadmap identifying key milestones from current program and project plans
•Develop and maintain a portfolio project progress report suitable for consumption by IT Senior Management and governance boards
•Develop and maintain a portfolio risk log suitable for consumption by IT Senior Management
2021 : 2022
Consumer Cellular, Inc.
Lead Business Analyst
•Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end users.
•Collaborates with project sponsors and PMO to determine project scope and vision.
•Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios, and other methods.
•Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria.
•Works with stakeholders and project team to prioritize collected requirements.
•Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
•Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.
•Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
•Develops and utilizes standard templates to accurately and concisely write requirement specifications.
•Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
•Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
•Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
•Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
•Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
•Communicates changes, enhancements, and modifications of business requirements — verbally and through group meetings — to project managers, sponsors, and other stakeholders so that issues and solutions are clearly understood.
2021 : 2021
Plain Green Loans - Randstad Technologies
Business Analyst
•Evaluate and audit applications, acting facilitator between business and technical teams.
•Deliver required Data Dictionary (DD) and Data Quality Assessment (DQCA) in support of Enterprise Data Governance (EDG) Policy.
•Partner with Application Business Owner (ABO), Technical Manager’s (TM’s) of Domain teams to prioritize work efforts and delivery strategies.
•Support Application Business Owners (ABO) and Technical Manager’s (TM’s) with analysis of artifacts to identify Data Dictionary content.
•Facilitate entry of information into both Data Dictionary and Data Quality Control Assessment templates.
•Partner with appropriate Centers of Excellence (CoE) to provide needed clarity and guidance on policy including guidance on core, non-core, and privacy data identification.
2019 : 2020
Wells Fargo(Contractor through Randstad Technologies)
Domain Execution Services Analyst
Work shoulder to shoulder with Project Manager to develop a solid project plan to meet customer needs and objectives.
Initiate communication to both internal and external clients to vet and capture scope, processes and workflows.
Complied data in Excel – also created Pivot tables for DBA’s to code unique visual aids helpful for sales teams using Tableau.
Architecture Data mapping, current AS IS and To Be workflows captured through Visio.
Assist DBA’s with acquiring historical data for executive reporting, using MS SQL Server 2014.
2017 : 2017
Datavail Corporation
Business Analyst - Integration & Development Services
Map responsibilities, artifact retrieval, recurrence, and the WHO (SME and who pulls the artifact)
Reporting - PCI monitoring - Authority and Accountability
2022 : Present
Consumer Cellular
Information Security Governance & Compliance Analyst
•Provide project portfolio administration support to selected boards
•Develop presentational information on behalf of Project Management Team members, e.g. PowerPoint slides.
•Develop and manage the standard collaborative tools e.g. SharePoint which are used by the Project Management Team to support the delivery of programs and projects.
•Undertakes ad-hoc Project Management duties e.g. Risk Analysis, Progress checks, Issue Management, Planning, Procurement etc. under the supervision of a Program or Project Manager
•Contributes to the production of program and project documentation such as Business Cases, Project Initiation Documents (PIDs) and Status reports
•Develop, define and deliver post program and project reviews on behalf of the program/project manager to identify ‘lessons learned’ and follow on actions.
•Manage and deliver health checks on programs or projects throughout the lifecycle
•Develop and deliver workshops with program and project teams as required under the guidance of Program and Project Managers, providing guidance on PMO methods and standards e.g. risk, planning etc.
•Provide a PMO induction program for all new Portfolio Management Team staff.
•Develop and maintain a portfolio resource capacity plan, mapping available resources against programs and projects
•Develop and maintain a portfolio roadmap identifying key milestones from current program and project plans
•Develop and maintain a portfolio project progress report suitable for consumption by IT Senior Management and governance boards
•Develop and maintain a portfolio risk log suitable for consumption by IT Senior Management
2021 : 2022
Consumer Cellular, Inc.
Lead Business Analyst
•Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end users.
•Collaborates with project sponsors and PMO to determine project scope and vision.
•Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, workflow storyboards, use cases, scenarios, and other methods.
•Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria.
•Works with stakeholders and project team to prioritize collected requirements.
•Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
•Assists in conducting research on products to meet agreed upon requirements and to support purchasing efforts.
•Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
•Develops and utilizes standard templates to accurately and concisely write requirement specifications.
•Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
•Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
•Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
•Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
•Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
•Communicates changes, enhancements, and modifications of business requirements — verbally and through group meetings — to project managers, sponsors, and other stakeholders so that issues and solutions are clearly understood.
2021 : 2021
Plain Green Loans - Randstad Technologies
Business Analyst
•Evaluate and audit applications, acting facilitator between business and technical teams.
•Deliver required Data Dictionary (DD) and Data Quality Assessment (DQCA) in support of Enterprise Data Governance (EDG) Policy.
•Partner with Application Business Owner (ABO), Technical Manager’s (TM’s) of Domain teams to prioritize work efforts and delivery strategies.
•Support Application Business Owners (ABO) and Technical Manager’s (TM’s) with analysis of artifacts to identify Data Dictionary content.
•Facilitate entry of information into both Data Dictionary and Data Quality Control Assessment templates.
•Partner with appropriate Centers of Excellence (CoE) to provide needed clarity and guidance on policy including guidance on core, non-core, and privacy data identification.
2019 : 2020
Wells Fargo(Contractor through Randstad Technologies)
Domain Execution Services Analyst
Work shoulder to shoulder with Project Manager to develop a solid project plan to meet customer needs and objectives.
Initiate communication to both internal and external clients to vet and capture scope, processes and workflows.
Complied data in Excel – also created Pivot tables for DBA’s to code unique visual aids helpful for sales teams using Tableau.
Architecture Data mapping, current AS IS and To Be workflows captured through Visio.
Assist DBA’s with acquiring historical data for executive reporting, using MS SQL Server 2014.
2017 : 2017
Datavail Corporation
Business Analyst - Integration & Development Services
Company:
Consumer Cellular
Years of Experience:
9
Skills
Access, Agile Methodologies, Analysis, Budgets, Business Analysis, Change Management, Cross-functional Team Leadership, Customer Service, HP Quality Center, Leadership, Management, Marketing Strategy, Microsoft Excel, Networking, Process Improvement, Program Management, Project Management, Project Planning, Quality Assurance, Quality Center, Requirements Analysis, Requirements Gathering, Risk Management, Scrum, SDLC, Software Documentation, Strategic Planning, Team Leadership, Testing, Test Planning, Time Management, Training, Vendor Management
About
Work closely with business and technical partners to define strategies for technical solutions using Agile and Waterfall methodologies. Also work closely with quality assurance engineers to ensure requirements and functional designs are translated accurately and function based on technical design. Enjoys challenges and is able to work effectively in cross-functional environments.
Specialties: ·Business Analyst
Business Systems Analyst Quality Assurance Configuration Management
Change Management Project Management Analysis & Documenting
Problem Solving Requirements Gathering Process Improvements
Electronic Payments Performance Management Risk Management
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