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Pong Bunwat
Sr. Manager Information Security at Cognizant
Tampa, FL, United States
Details
Education:
MBA - Information Security Management
Information Security
Saint Leo University
2012 : 2015
Cisco Network Academy
St. Petersburg College
2009 : 2010
B.A.S.
Business Information System
St. Petersburg College
2008 : 2010
Elgin Community College
2002 : 2006
Information Security
Saint Leo University
2012 : 2015
Cisco Network Academy
St. Petersburg College
2009 : 2010
B.A.S.
Business Information System
St. Petersburg College
2008 : 2010
Elgin Community College
2002 : 2006
Experience:
2016 : Present
Cognizant
Sr. Manager Information Security
2016 : 2016
PharMerica
Sr. Information Security Engineer
2014 : 2016
American Express
Information Security Analyst
• Provide hands-on analysis, support, and triage of Serve platform issues.
• Works closely with the Network Operations Center, Change Managers, Release Managers, Business System Analysts, Project Managers, and Service Providers anticipating process impacts to delivery and providing direction on process development efforts.
• Works with Service Delivery to ensure quality and performance through the Change Management and Release & Deployment processes is supported.
• Perform detailed analysis on each ticket to establish the validity of the problem.
• Escalate support tickets as necessary to support and development teams in an effort to resolve tickets within established SLAs.
• Use functional requirements and design documents to determine if reported issues are bugs/defects or new functionality that needs to be added.
2013 : 2014
American Express
Production Support Analysis
• Lead the day-to-day NOC activities including scheduling, ensuring coverage, creating procedures, provide availability reports to leadership, maintaining documentation (training material/ procedural manuals) and development of NOC staff
• Deliver excellence in customer service through situation analysis and timely resolve of escalating problems per NOC Incident Management Procedures
• Performance reviews and hiring process
• Provide input and peer approval Change Control that affect IT Operation
• Provides after-hours on-call support for escalated issues
• Works closely with development, triage, service management and Operations support team to resolve tickets within established SLAs.
2011 : 2013
American Express
Network Operation Center 2nd Shift Lead
Cognizant
Sr. Manager Information Security
2016 : 2016
PharMerica
Sr. Information Security Engineer
2014 : 2016
American Express
Information Security Analyst
• Provide hands-on analysis, support, and triage of Serve platform issues.
• Works closely with the Network Operations Center, Change Managers, Release Managers, Business System Analysts, Project Managers, and Service Providers anticipating process impacts to delivery and providing direction on process development efforts.
• Works with Service Delivery to ensure quality and performance through the Change Management and Release & Deployment processes is supported.
• Perform detailed analysis on each ticket to establish the validity of the problem.
• Escalate support tickets as necessary to support and development teams in an effort to resolve tickets within established SLAs.
• Use functional requirements and design documents to determine if reported issues are bugs/defects or new functionality that needs to be added.
2013 : 2014
American Express
Production Support Analysis
• Lead the day-to-day NOC activities including scheduling, ensuring coverage, creating procedures, provide availability reports to leadership, maintaining documentation (training material/ procedural manuals) and development of NOC staff
• Deliver excellence in customer service through situation analysis and timely resolve of escalating problems per NOC Incident Management Procedures
• Performance reviews and hiring process
• Provide input and peer approval Change Control that affect IT Operation
• Provides after-hours on-call support for escalated issues
• Works closely with development, triage, service management and Operations support team to resolve tickets within established SLAs.
2011 : 2013
American Express
Network Operation Center 2nd Shift Lead
Company:
Cognizant
Years of Experience:
22
Spoken Language:
English, Lao, Thai
Skills
Active Directory, Business Analysis, Computer Hardware, Data Center, Disaster Recovery, Enterprise Security, Firewalls, Hardware, IDS, IPS, Leadership, Management, Network Monitoring Tools, Oracle SQL Developer, PCI Standards, Quality Assurance, SDLC, Servers, SharePoint, Software Development Life Cycle (SDLC), Software Documentation, Splunk, System Administration, Technical Support, Troubleshooting, Vendor Management, Visio, Windows 7
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