Puneet Gaur
Details
2022 : Present
Forbes Business Council
Official Member
As COO, I manage Product Development and Delivery, HR, IT, QA, and large sales deals.
•. The product created under my leadership has been recognized by Forrester and Gartner.
•. Leading SaaS Product R&D (Salesforce and AWS), HR, IT, Operations, Customer Delivery, and Customer Support. Actively involved in Sales and Marketing as well.
• Setup an Artificial Intelligence team and created an AI engine for all of our products.
• Envisioned, designed, and developed four products for Account Management, Sales Forecasting, Revenue, and Gross Margin Forecasting.
• Managed and grew product development team, led customer deliveries, led key customer sales, and built partnerships.
• Led sales and delivery to Fortune 500 customers.
• Set up efficient processes for high-quality hiring and training, customer delivery, marketing, and product development.
• Mentored and coached the team to improve productivity and creativity.
• Led the teams to get SOC and ISO certifications within record time.
2020 :
Next Quarter
Chief Operating Officer. & Chief Information Security Officer
• Set up cadence for product development and customer delivery.
• Designed and implemented processes, guidelines, and policies for almost everything in the company.
• Executed a hiring process to hire and retain the best talent
2018 : 2020
ForecastEra
India Head
CORPORATE PROFILE : The world’s first end-to-end mobility company, combines all the skills and services necessary to deliver mobile enterprise solutions.
RESPONSIBILITY PROFILE : Recruited and commissioned by the CFO to transform finance operations globally and to integrate acquisitions. The Following are some of the benchmarks achieved in this role :
• Reduced unbilled AR.
• Established training.
• Established cadence
• Established goals and metrics
• Evolved AR focus from 90 days past due to anticipation of future past due and billed top 80% of customers the first 10 days
These achievements delivered a predictable AR schedule with consistent, improved cash flow.
2017 : 2018
DMI (Digital Management, LLC)
Head - Global Finance Shared Services
CORPORATE PROFILE : DXC Technology is the world's leading independent, end-to-end IT services and solutions company, helping clients harness the power of innovation to thrive on change.
RESPONSIBILITY PROFILE : $12M OPEX, $1M CAPEX, Responsible for setting up Shared Services in Asia and Europe. Managed large global teams.
ACHIEVED IN THIS ROLE
GLOBAL EXPANSION & SHARED SERVICES
Tasked by leadership to expand shared services globally with a more effective structure. Investigation revealed a complete lack of proper framework and infrastructure. The first 90 days, reimagined and rebuilt the in-country business model, presented and won approval. Led workshops, created and implemented hiring criteria and metrics, recruited and trained 50 employees (half the time projected), and renegotiated vendor relationships, saving $3M annually. This yielded cost effective global team that now numbers over 300.
RECRUITING & SELECTION
During international expansion (above), identified multiple issues from a recruitment vendor. Restructured and automated recruiting and onboarding with engagement surveys and metrics. Established a stage gate process that included resume collection and review, preliminary interview, in-person interview, offer, and acceptance, and launched several pre-onboarding initiatives. With only 6 recruiters, this effort increased Join to Acceptance ratio 38% (from 70% to 99%), reduced candidate aging 90% (from 45 to 4 days), delivering 80 new hires the first 30 days. Leadership labeled this the “Puneet Hiring Engine” and it was replicated for all hiring (50,000).
CHANGE MANAGEMENT / EMPLOYEE ENGAGEMENT
Offshore attrition hit all-time-high 40%, mostly high potential (HIPO) roles. Investigation revealed lack of engagement. Created a strategy and launched rotation, career planning, a 4-Dimensional Training System, and transitioned underperforming employees. Eliminated 75% of attrition and retained 90% HIPO while keeping labor cost increases to within 5%.
2015 : 2017
DXC Technology
Head Global Finance Shared Services (USA, Asia and Europe)
About
A business builder & operational leader with proven executive management performance in domestic and international technology organizations ranging from $5M to $24B, managing revenue goals of up to $4B, operational budgets of up to $1B, and capital expense budgets of up to $100M.
A capable mentor and manager, having a proven track record of attracting, recruiting, and mentoring teams of up to 500 and establishing the infrastructure that has repeatedly resulted in accelerated performance, driven multi-million-dollar growth, leading to increased shareholder value. A transformational leader with a continuous improvement mentality and the ability to engage employees at all levels by elevating and training product knowledge, process excellence, and instituting cultures of excellence. Widely considered a key strategic player and regularly called upon by stakeholders to provide thought leadership in the creation, development, and implementation of mission-critical initiatives with global implications.
CATEGORIES of CAREER ACHIEVEMENT
• Shared Services • Profit Optimization • Operational Optimization
• EBITDA Growth • Cost Optimization • Augment Talent
• Global Operations • Process Optimization • Enterprise Product Development
• Vendor Relations • Change Management • Restructuring
Profile Photo
