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Rachel Madden
Information Security Assessor at Federal Aviation Administration
Oklahoma City, OK, United States
Details
Experience:
2017 : Present
Federal Aviation Administration
Information Security Assessor
2016 :
Paycom
HR Admin - Benefits Reconciliation
-Monitored team sales, marketing and goals through daily tracking and team meetings
-Take direction from mentor and supervisor then working independently
-Assist in marketing campaigns, gathering brochures and promotional items to deliver
-Develop creative approaches to appeal to a diverse set of customers
-Create quotes to present to the customer
2015 : 2016
Liberty Mutual Insurance
Sales Intern
-Customer service to all inbound calls and written correspondences
-Building rapport with each customer
-Actively listening to the customers’ requests and inquiries
-Evaluate and make decisions regarding exceptions to payment plan and fees
-Proactively identify and communicate policy transactions to clarify customer’s needs
-Manages and utilizes time to ensure department meets required service metrics
2014 : 2015
Liberty Mutual Insurance
Customer Service Representative
-Trained new employees advising them of best practices to ensure success
-Supervising employees
-Communicated clearly and positively with coworkers and management
-Willingly worked extended hours on many occasions to ensure team goals were met
-Reorganized and reviews physical auto loan paperwork in preparation for audit
-Customer/member service
-Helped implement new online loan program
2011 : 2014
Weokie Credit Union
Operations Support Specialist
Federal Aviation Administration
Information Security Assessor
2016 :
Paycom
HR Admin - Benefits Reconciliation
-Monitored team sales, marketing and goals through daily tracking and team meetings
-Take direction from mentor and supervisor then working independently
-Assist in marketing campaigns, gathering brochures and promotional items to deliver
-Develop creative approaches to appeal to a diverse set of customers
-Create quotes to present to the customer
2015 : 2016
Liberty Mutual Insurance
Sales Intern
-Customer service to all inbound calls and written correspondences
-Building rapport with each customer
-Actively listening to the customers’ requests and inquiries
-Evaluate and make decisions regarding exceptions to payment plan and fees
-Proactively identify and communicate policy transactions to clarify customer’s needs
-Manages and utilizes time to ensure department meets required service metrics
2014 : 2015
Liberty Mutual Insurance
Customer Service Representative
-Trained new employees advising them of best practices to ensure success
-Supervising employees
-Communicated clearly and positively with coworkers and management
-Willingly worked extended hours on many occasions to ensure team goals were met
-Reorganized and reviews physical auto loan paperwork in preparation for audit
-Customer/member service
-Helped implement new online loan program
2011 : 2014
Weokie Credit Union
Operations Support Specialist
Company:
Federal Aviation Administration
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