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Ricardo Araya

Senior Client Success Manager | Driving Initiatives Focused On Customer Success, Growth and Relationship Building | EdTech

Los Angeles, CA, United States

Details

Experience: 2023 : Present

ThriveDX

Sr Client Success Manager - Cybersecurity / Software Development Bootcamp

2020 : 2023

ThriveDX

Client Success Manager, Cybersecurity Digital Skills (CSULB, SDSU, UNLV, UCF, UCHI)

2018 : 2020

DeVry University

Senior Support Advisor - Campus Lead

2019 : 2019

DeVry University

Associate Director Student Central - Leadership Program

2015 : 2018

DeVry University

Student Support Advisor II

Company: ThriveDX

Spoken Language: English, Spanish

About

A dynamic and disciplined professional recognized for inspiring people and organizations with sincerity and integrity. A proven leader/ team player, a creative problem solver able to grasp complex issues/concepts quickly and effectively. At ease in high stress, fast paced situations with emerging and multiple responsibilities. Extensive experience in student financial support, advising support services, daily metric-outreach, academic retention, and external funding sources and opportunities for students.

*Contribution Processing for Improvement

*Daily / Monthly Financial Reconciliations

*Operations Campus Management

*Performance in Student Outreach and Retention Efforts

*Financial Aid Reporting

Specialties: Customer Service Management • Audit Control Compliance for Veterans Affairs Benefits (30,31,33,35,1606), Federal Work Study Program, State Grant Program and External Private Loan Funding• Academic Advising Support • Daily Federal Funding Reconciliations • Front Line Escalation Team • Campus Team Lead