Richard Metz
Details
Operations & Strategic Management, Mathematics, Information Systems
Boston College
1995 : 1999
- Build and maintain strong relationships with clients, serving as a trusted advisor and partner in their success
- Advise clients on business strategy, organizational development, and operational efficiency to drive growth and success
- Continuously evaluate and refine consulting methodologies and approaches to optimize client outcomes.
- Drive the design and development of new solutions and services
- Support the growth and development of our consultancy team
2022 : Present
TranSigma
President & COO
2013 :
TranSigma
Partner, Cybersecurity Practice Lead
Launched and developed several lines of business for a boutique consultancy, including IT & BPO outsourcing strategy and execution, IT strategy, and Programme and Project Management services. Successfully won and managed clients throughout the entire customer lifecycle, in the financial services, manufacturing, media, software and public sectors.
- Sold and managed consultancy and project delivery engagements with over 15 enterprise and SME clients.
- Launched and ran a highly cost effective European technical sales, consultancy, professional services and support organization for a successful American software company.
- Conducted full ITO and BPO assessments.
- Developed programme & project management as a service (later called Assured Resourcing), giving our clients both flexibility and assurance in staffing teams delivering large technology programmes.
- Executed several innovative sourcing deals, including structures such as multi-sourcing, demand variability management, gain-sharing and transformational out-to-insourcing talent.
- Developed an online application enabling clients to outsource multiple projects to a vetted vendor network. GOX advisors provided advice throughout the process, and act as gatekeepers at certain milestones in the outsourcing process.
- Implemented a reverse “e-Auction” as part of the online workflow, which resulted in average price reductions of over 30% for our clients.
- Vetted and established strong relationships with over 20 global outsourcing service providers based in China, India, Sri Lanka, Eastern Europe and the UK.
- Authored and/or co-authored white papers around outsourcing, sourcing and contract negotiations.
2007 : 2013
GOX Ltd
Executive Director & Co-Founder
Led GE Money's Front End Authorizations team - a 24 by 7 service responsible for acquiring & processing financial transactions.
Launched IT organization to support GE Money's global e-commerce initiative.
Developed and managed global e-commerce services, including web content management, web analytics, site testing, interactive marketing tools and infrastructure.
Managed team of over 30 managers, architects and developers based in the U.S., U.K., Mexico and India.
2004 : 2007
GE Capital
Technology Integration Leader
Led Oracle Purchasing Implementation & Training For GE Consumer Finance
Integrated First Offshore Outsourcing Team Into GECF's Global eFinance Team
2003 : 2004
GE Capital
Buy To Pay Global Rollout Leader
Skills
B2B, B2B Marketing, B2B services, Business Analysis, Business Development, Business Management, Business Process, Business Process Improvement, Business Strategy, Business Transformation, Change Management, Consultancy, Consulting, CRM, Cross-functional Team Leadership, E-commerce, Enterprise Software, Entrepreneurship, Integration, International Project Management, IT Strategy, Leadership, Management, Management Consulting, Naked Sigma, Offshoring, Organizational Leadership, Outsourcing, Performance Management, Process Improvement, Program Management, Project Management, Project Portfolio Management, Six Sigma, Strategy, Team Management, Training
About
Innovative and passionate leader seeking the most complex problems, demanding stakeholders, and challenging situations. Creative developer of new business, solutions and services.
Devout believer that the successful delivery of any large-scale program must include (and is often dependent upon) the growth and development of clients’ internal teams; that every engagement is an opportunity to both deliver results and improve the fundamental culture and landscape.
Leader that balances high performance expectations with openness, fun, and a dedication to minimizing anxiety, while developing the foundational attributes of success: Intelligence, Empathy, and Hard Work.
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