Richard Vo
Details
Networking Information Technology
Central Connecticut State University
2014 : 2018
Carters Inc.
Senior Information Security Analyst
2021 : 2023
Carters Inc.
IT Security Analyst
• Lead, coordinate, and plan for Sophos management removal on end user machines remotely and ensure bitlocker keys are copied to azure AD and on prem AD
• Build, test, and deploy application packages through Landesk, IBM Bigfix, Microsoft Intune
• Lead, coordinate, and plan for on-prem computers migration to Microsoft Intune Autopilot
• Deploy monthly patching and zero day security patches for corporate workstation for Windows and MacOS in IBM BigFix
• Provide support to Mac OSX software through Jamf
• Provide mobile device management through AirWatch MDM, and Microsoft Intune MDM
• Provide data management through Crashplan, Tovoli, Cohesity
• Assist with Windows 10 migration due to Windows 7 end of life
• Assist with Office 365 user migration
• Provide details technical solution to all Carter’s employees.
• Tier 3 support hybrid environment composed of both Windows and Mac OSX platform
• Provide end user equipment ordering, configuring as requested
• Desk phone, Jabber, and Voice Mail configuration using Cisco CUCM and Unity Connection
• Provide document in learning knowledge and shared with teams and users
• Knowledgeable in Active Directory, DNS, DHCP, Group Policy Management
2019 : 2021
Carters Inc.
IT Analyst
Provide technical assistant with Docsvault server and application set up
2020 : 2020
MARC, Inc. of Manchester
IT Consultant
• Maintain the company’s computer windows systems and Microsoft servers.
• Provide end-user support, resolve technical issues, and provide technical assistance for all operating systems.
• Provide remote end-user support/ face-to-face support.
• Set up new hires with equipment and appropriate access to the company’s systems.
• Maintain the company’s software applications as well as making sure the deployment image is up-to-date.
• Implement, install, configure, monitor, troubleshoot, and evaluate existing and/or new operating systems.
• Assist with installation, upgrade, configure for Cisco Meraki Wi-Fi and Mitel VOIP server equipment.
• Provide IT training for employees on software use.
• Properly configure SPF, DKIM, and DMARC for G-suite.
• Installed and configured Hyper-V server for virtualization, WSUS server for windows update management, MDT/WDS server for deployment, Nagios server for monitor, Veeam software for backups and disaster recovery plan.
• Discover, implement and set up new software for AP Automation.
• Knowledgeable in Active Directory, DNS, DHCP, Group Policy Management.
• Develop documents for each task/how-to for future references.
• Taking initiative in handling emergency situation for immediate need for end users.
2018 : 2019
MARC, Inc. of Manchester
Jr. System Administrator
Skills
active directory, Autopilot, Computer Hardware, Customer Service, Cybersecurity, Dynamic Host Configuration Protocol (DHCP), Group Policy Management, HTML5, IBM BigFix, Information Technology, Internet Information Services (IIS), IT Operations, Jamf, LANDesk, leadership, Learning Linux OS, Microsoft Azure, Microsoft Deployment Toolkit (MDT), Microsoft Excel, Microsoft Intune, Microsoft PowerPoint, Microsoft SQL Server, microsoft word, Office 365, Operating Systems, Sophos, Task Scheduler Batch Script, TeamViewer, technical support, Tenable.io, Tenable.sc, Threat & Vulnerability Management, Threat Analysis, Threat Management, Troubleshooting, Vulnerability, Vulnerability Assessment, Vulnerability Scanning, Windows 7, windows 10, Windows Deployment Services (WDS), Windows Server, Windows Server 2008R2, Wiz, Assigning IP Address, InDesign, Photoshop, Dreamweaver, HTML, Teamwork, Adept in Microsoft Office Suite, Trilingual- Vietnamese, English, and Chinese, vmware
About
A highly experienced and talented IT Analyst with exceptional problem solving, analytical, planning and organizing skills. Very detail oriented and able to multi-task effectively in a fast paced environment as well as manage projects from start to finish ensuring all deadlines are met. Excellent communication, presentation, and interpersonal relationship skills that allow me to interact at all levels of the company. Proven ability to develop and maintain an excellent working relationship with co-workers across multiple departments for any business that I work for.
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