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Richard Ward
Identity and Access Management DevOps
Herndon, VA, United States
Details
Education:
BA
Philosophy
George Mason University
Philosophy
George Mason University
Experience:
2020 : Present
Freddie Mac
Information Security Sr
• Managed mission-critical, highly available identity management API service used by 200+ application teams, migrating to new versions of WebLogic Application Server and delivering zero down time for 5+ years.
• SME (Tier 3) for maintaining mission-critical systems and training of support staff (Tier 1 and 2) to manage services that handled over 1 million authentications/authorizations daily.
• Created testing and analysis tools and process documentation for change implementation in Authentication/Authorization systems.
• Worked to help implement early Single Sign On service as enhancement of existing authentication/authorization system. Also supported later efforts to expand Single Sign On adoption.
• Member of agile team working to transition services to customer self-service, integrating new services while deprecating or deactivating old services in a controlled conversion process over months. This increased staff efficiency, as well as overall customer satisfaction, with minimal negative impact on functionality.
2015 : 2019
Fannie Mae
Cyber Security Analyst III
• Wrote Java code for identity management technology stack, synchronizing critical access data with externally facing applications.
• Created centralized customer password reset functionality, expanding self-service capacity for thousands of external customers. Feature was in service 10+ years before redesign for single-sign on.
• Defined migration plans to respond to database and architecture upgrades.
• Provided on-call support for numerous critical systems, interfacing with Corporate Command Center on troubleshooting issues whose root cause was unknown.
• Educated application team clients on how to use authentication/authorization service, reducing support calls.
2004 : 2015
Fannie Mae
Application Developer/Analyst
• Developer on Fixed Rate Convertible application development and support team, writing and supporting a J2EE web application for use by Fannie Mae customers when processing loan transactions.
• Built working prototype.
• Wrote pricing engine code for interest rate conversion application.
1999 : 2004
Fannie Mae
Developer/ Business System Technologist II
Freddie Mac
Information Security Sr
• Managed mission-critical, highly available identity management API service used by 200+ application teams, migrating to new versions of WebLogic Application Server and delivering zero down time for 5+ years.
• SME (Tier 3) for maintaining mission-critical systems and training of support staff (Tier 1 and 2) to manage services that handled over 1 million authentications/authorizations daily.
• Created testing and analysis tools and process documentation for change implementation in Authentication/Authorization systems.
• Worked to help implement early Single Sign On service as enhancement of existing authentication/authorization system. Also supported later efforts to expand Single Sign On adoption.
• Member of agile team working to transition services to customer self-service, integrating new services while deprecating or deactivating old services in a controlled conversion process over months. This increased staff efficiency, as well as overall customer satisfaction, with minimal negative impact on functionality.
2015 : 2019
Fannie Mae
Cyber Security Analyst III
• Wrote Java code for identity management technology stack, synchronizing critical access data with externally facing applications.
• Created centralized customer password reset functionality, expanding self-service capacity for thousands of external customers. Feature was in service 10+ years before redesign for single-sign on.
• Defined migration plans to respond to database and architecture upgrades.
• Provided on-call support for numerous critical systems, interfacing with Corporate Command Center on troubleshooting issues whose root cause was unknown.
• Educated application team clients on how to use authentication/authorization service, reducing support calls.
2004 : 2015
Fannie Mae
Application Developer/Analyst
• Developer on Fixed Rate Convertible application development and support team, writing and supporting a J2EE web application for use by Fannie Mae customers when processing loan transactions.
• Built working prototype.
• Wrote pricing engine code for interest rate conversion application.
1999 : 2004
Fannie Mae
Developer/ Business System Technologist II
Company:
Freddie Mac
Years of Experience:
24
Skills
Amazon Web Services (AWS), Cloud Computing, Computer Networking, DevOps, Java, Network Administration, SDLC, Software Development, SQL, Troubleshooting, Web Applications, WebLogic
About
Software analyst/developer with 20+ years of experience in application development, operations and support in mortgage finance industry. Creative problem-solver with strong analysis, research, inter-personal and negotiation skills. Successful in both fast-paced agile, DevOps teams and structured corporate environments.
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