Rick Gilbert, CISSP
Details
Information Technology
University of Phoenix
2004 : 2008
Georgia Institute of Technology
Information Security Engineering Lead (ISEL)
Maintained Infrastructure services Globally for Mitel Flex (Large Hosted Multi Instance single tenant and Mitel Cloud Business (Tenanted) services.
• Manage a team of 17 global employees Including 2 managers
• Provisioning of new servers, networks, applications, and resources for new customers
• Upgrading and troubleshooting of existing Infrastructure and applications for customers Including isolating issues for VOIP within customer environment and WANs
• Work directly with Vendors and Carriers for security and uptimes
• Work with customer’s IT and Executive teams to resolve escalations
• Created and responsible for Identity and Access management.
• Created and responsible for change management process. Reported Monthly results to senior and executive teams
• Created and responsible for Incident management process and Incident teams. Reported Availability, SLA, And improvements to senior and executive teams
• Owned vulnerability management in environment. Worked with corporate security teams and design for vulnerabilities and built projects to upgrade thousands of servers.
• Wrote security policies and worked with needed teams to implement controls.
• Worked with design and product management teams to ensure smooth transitions in infrastructure environment.
• Trained teams on Processes, applications, Infrastructure, tools, and other needs to ensure proper operations
• Created and led many projects for Operations. Reporting results weekly to seniors and executives
2020 : 2022
Mitel Cloud Services
Manager Global Flex Engineering
Manage cloud advanced support team consisting of responsibilities of system operations engineer role.
2019 : 2020
Mitel
Cloud Advanced Support Manager
Systems Security Officer- Wrote security, Change Management, Access Control, Incident Manual as
well as training for HIPAA and SOC 2 Compliance type 1 Audit. Passed with no exceptions
Implemented Security controls, Design Change Requests, Administrative Controls to bring Systems
to HIPAA and SOC 2 standards in 3-month period
Maintain applications and servers on Cloud Infrastructure
Receive customer escalations from Tier 2 and management
Build process and procedures including training for troubleshooting and escalations
Introduce, test, and create training for many new products for cloud
Manage application and other issues between our Product and Infrastructure group
2014 : 2019
Mitel
Systems Operations Engineer
Install, configure, and integrate Call Accounting servers, recording servers, NAS, Unified
communications solutions, and various servers into customers networks.
Install and configure Cisco and ADTRAN routers on customer networks.
Plan, install, troubleshoot VOIP solutions for customers.
Install, troubleshoot, and maintain Mitel and Inter-Tel PBX's.
Manage projects for adds, moves, and changes dealing with PBX equipment and associated servers.
Aid customers in troubleshooting network problems as they apply to VOIP and other MITEL
Products.
2004 : 2014
Mitel
Converged Technologies Field Engineer ll
Skills
Amazon Web Services (AWS), Asset Security, C++, Cisco, Cloud Administration, Cybersecurity, DSL, Identity & Access Management (IAM), Incident Management, Information Security, Information Security Management, IP, IP PBX, IT Risk Management, IT Security Assessments, Java, Kali Linux, Kubernetes, Linux, Microsoft Azure, Network Security, NIST, Object-Oriented Programming (OOP), Pandas (Software), Python (Programming Language), QoS, Security Architecture Design, Security Testing, SIP, Software Development Security, Solution Architecture, Splunk, T1, Telecommunications, Test Preparation, Threat & Vulnerability Management, Threat Modeling, Unified Communications, VMware, Voice Networks, VoIP, Vulnerability Management, Web Application Security Assessment
About
Experienced Senior System Engineer with a demonstrated history of working in the telecommunications Cloud industry. Strong information technology professional skilled Security, Networks, VMWare, Computer Repair, Session Initiation Protocol (SIP), WLAN, Media Gateway Control Protocol (MGCP), and Java.
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