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Robby Stolle
Senior Information Security Engineer at Wells Fargo
Danville, WV, United States
Details
Education:
Associates
Cyber Security
West Virginia Junior College Charleston Campus
2021 : 2022
Computer Systems Networking and Telecommunications
Delaware Technical and Community College-Stanton-Wilmington
2010 : 2011
Cyber Security
West Virginia Junior College Charleston Campus
2021 : 2022
Computer Systems Networking and Telecommunications
Delaware Technical and Community College-Stanton-Wilmington
2010 : 2011
Experience:
2023 : Present
Wells Fargo
Senior Information Security Engineer
2023 : 2023
Wells Fargo
Information Security Engineer
• Responsible for successful service delivery of 5 clients including 3 higher education clients with 200,000 contacts a year
• Oversee a team of 5 direct reports and their subordinates across all verticals
• Interface with clients to build positive working relationships, address operational concerns, discuss efficiency improvements and future state
• Promote a company culture that encourages top performance and a high morale
• Manage two locations for redundant support
• Manage staffing levels and labor costs to ensure successful delivery of client defined metrics
• Conduct business reviews with each client on a monthly and quarterly basis
2019 : 2022
Artech Information Systems
Operations Manager
• Lead, coach, and develop a team of Level II Analysts
• Meet with clients to review current and upcoming procedures and overall team performance
• Assist with developing and updating training documents
• Provide guidance to agents for ticket resolution
• Resolve escalations from clients and end users
• Develop documents and automation to assist with operational tasks
• Collaborate with peers and leadership to analyze associate productivity, scheduling, and quality to identify and resolve deficiencies
• Create and present weekly, monthly, and ad-hoc reports in service now
• Create and maintain knowledge base documentation
• Level II Analyst roles
2015 : 2019
Artech Information Systems
Supervisor
• In charge of shipping and receiving in SAP
• Created production schedules to assure on time delivery
• Created/maintained procedure documents
• Provided repair and instructions on all desktop PCs
2014 : 2015
Hartley Oil Co
Operations Support
Wells Fargo
Senior Information Security Engineer
2023 : 2023
Wells Fargo
Information Security Engineer
• Responsible for successful service delivery of 5 clients including 3 higher education clients with 200,000 contacts a year
• Oversee a team of 5 direct reports and their subordinates across all verticals
• Interface with clients to build positive working relationships, address operational concerns, discuss efficiency improvements and future state
• Promote a company culture that encourages top performance and a high morale
• Manage two locations for redundant support
• Manage staffing levels and labor costs to ensure successful delivery of client defined metrics
• Conduct business reviews with each client on a monthly and quarterly basis
2019 : 2022
Artech Information Systems
Operations Manager
• Lead, coach, and develop a team of Level II Analysts
• Meet with clients to review current and upcoming procedures and overall team performance
• Assist with developing and updating training documents
• Provide guidance to agents for ticket resolution
• Resolve escalations from clients and end users
• Develop documents and automation to assist with operational tasks
• Collaborate with peers and leadership to analyze associate productivity, scheduling, and quality to identify and resolve deficiencies
• Create and present weekly, monthly, and ad-hoc reports in service now
• Create and maintain knowledge base documentation
• Level II Analyst roles
2015 : 2019
Artech Information Systems
Supervisor
• In charge of shipping and receiving in SAP
• Created production schedules to assure on time delivery
• Created/maintained procedure documents
• Provided repair and instructions on all desktop PCs
2014 : 2015
Hartley Oil Co
Operations Support
Company:
Wells Fargo
Years of Experience:
15
Spoken Language:
English, German
Skills
Active Directory, Computer Repair, Docker, ESXI, Hyper-V, Kali Linux, Linux, Microsoft Exchange, OS X, Red Hat Linux, Service Now, System Administration, Troubleshooting, Ubuntu, Virtualization, Windows, Windows Server
About
Passionate, determined, and hardworking individual looking to secure a foothold in a career in Cyber Security, Dev Ops, or Systems Administration. I work well independently and excel in a team environment where we can utilize our strengths and individual ideas. In my free time, I enjoy working on my home lab projects, spending time with my family, and expanding my knowledge.
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