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Robert S
Cyber Vulnerability Remediation Tech at Sandia National Laboratories
Chattanooga, TN, United States
Details
Education:
Associate's degree
Computer Engineering
West Georgia Technical College
2006 : 2010
Associate's degree
Computer Systems Networking and Telecommunications
West Georgia Technical College
2006 : 2010
Computer Engineering
West Georgia Technical College
2006 : 2010
Associate's degree
Computer Systems Networking and Telecommunications
West Georgia Technical College
2006 : 2010
Experience:
• Obtained Q Top Secret clearance.
• Accepted role in a specialized network security team at Sandia National Laboratories, a 16,000+ employee laboratory and one of the big three National Nuclear Security Administration labs in the United States.
• Team is a 2nd tier group responsible for responding to, researching, and remediating network/computer threats that are detected on Sandia's networks with cybersecurity tools.
• Utilizing SCCM/MECM, networking principles, NESSUS, Tenable, and Sandia-created cybersecurity tech solutions to monitor and correct network and PC security compliance.
• Increased Sandia helpdesk ticket resolution rate by 60% within first six months of employment.
2021 : Present
Sandia National Laboratories
Cybersecurity Vulnerability Remediation Technician
• Accepted role as IT Consultant for Blue Cross Blue Shield for support of enterprise-level employee base of 7000+ members of the workforce.
• Work involves supporting Citrix Workspace, Windows Thin-Clients, and BCBST’s 50+ software items.
• Focus was on helping IS Service Desk achieve success as the IS Department converts up to 75% of their office staff to full-time telecommuters.
• Asked to contribute ideas to the process of setting workers up remotely. Drafted documents with visual aids that were not present before, greatly assisting users who need extra help with computing.
• Received multiple documented compliments from systems admins, nurses, and corporate staff at Blue Cross Blue Shield of TN for excellent service.
2021 : 2021
BlueCross BlueShield of Tennessee
Information Technology Consultant
• Cyberark Administrator - In charge of handling Cyberark permissions requests, along with helping other IT support members craft policies to help users complete tasks requiring permissions, as needed.
• SCCM/MECM Engineer - Tasked with creating software packages and entries for Software Center in Mesa's growing Windows environment. Focus on software deployments with license injection, dynamic selections based on AD groups, etc.
• Senior Help Desk Technician - Providing advanced technical assistance to any IT problems that arise at the Chattanooga location for Mesa. Specializing in SCCM and CyberArk deployments.
• IT Project Implementation Tech - Travel to remote sites for the setup of IT assets at Mesa's many new offices. Work involves the installation and testing of IT servers, telephony/fax equipment, secured wireless APs, and network switching. I am serving as an integral hands-on, eyes-and-ears for the IT director and IT management at sites. I work alone on these projects and follow instructions sent to me remotely.
2019 : 2021
Mesa Associates, Inc
Senior Help Desk Technician
• Recognized for skills and promoted to position after just 3 months of employment as a help desk technician.
• Tasked with helping increase efficiency of help desk as it provides top-notch IT services to the Chattanooga automotive plant.
• Must help specialized IT departments with tasks as delegated and be accountable to them for the whole of help desk.
• Suggest improvements to practices in all IT departments, as help desk is a focal point for all IT department's interactions with the plant's workers.
• Help lead co-workers through difficult situations with vast knowledge of IT practices, problem solving, and general client-technician relations.
2018 : 2019
Volkswagen of America, Inc
Help Desk Supervisor
• Answer hundreds of calls, emails, and in-person visits regularly from clients in every area of the VW Chattanooga automotive plant.
• Help reach quick solutions and research issues relating to the plant's hundreds of various software types : custom pieces, proprietary, third-party wares, etc.
• Maintain knowledgebase of hundreds of articles relating to plant practices, software matters, and anything else IT-related. Responsible for curating and adding to this KB daily.
• Maintain a broad understanding of plant operations from an IT perspective, with a need to know at any time what is going on in the plant, and to be able to give this knowledge out to callers, other IT staff in more specialized areas, upper management, etc.
• First line of response in priority one situations, where every second of lost production time is millions in lost profit. Responsible for coordinating, recording, and dispatching response teams for priority one situations.
2018 : 2018
Volkswagen of America, Inc
Help Desk Technician
• Accepted role in a specialized network security team at Sandia National Laboratories, a 16,000+ employee laboratory and one of the big three National Nuclear Security Administration labs in the United States.
• Team is a 2nd tier group responsible for responding to, researching, and remediating network/computer threats that are detected on Sandia's networks with cybersecurity tools.
• Utilizing SCCM/MECM, networking principles, NESSUS, Tenable, and Sandia-created cybersecurity tech solutions to monitor and correct network and PC security compliance.
• Increased Sandia helpdesk ticket resolution rate by 60% within first six months of employment.
2021 : Present
Sandia National Laboratories
Cybersecurity Vulnerability Remediation Technician
• Accepted role as IT Consultant for Blue Cross Blue Shield for support of enterprise-level employee base of 7000+ members of the workforce.
• Work involves supporting Citrix Workspace, Windows Thin-Clients, and BCBST’s 50+ software items.
• Focus was on helping IS Service Desk achieve success as the IS Department converts up to 75% of their office staff to full-time telecommuters.
• Asked to contribute ideas to the process of setting workers up remotely. Drafted documents with visual aids that were not present before, greatly assisting users who need extra help with computing.
• Received multiple documented compliments from systems admins, nurses, and corporate staff at Blue Cross Blue Shield of TN for excellent service.
2021 : 2021
BlueCross BlueShield of Tennessee
Information Technology Consultant
• Cyberark Administrator - In charge of handling Cyberark permissions requests, along with helping other IT support members craft policies to help users complete tasks requiring permissions, as needed.
• SCCM/MECM Engineer - Tasked with creating software packages and entries for Software Center in Mesa's growing Windows environment. Focus on software deployments with license injection, dynamic selections based on AD groups, etc.
• Senior Help Desk Technician - Providing advanced technical assistance to any IT problems that arise at the Chattanooga location for Mesa. Specializing in SCCM and CyberArk deployments.
• IT Project Implementation Tech - Travel to remote sites for the setup of IT assets at Mesa's many new offices. Work involves the installation and testing of IT servers, telephony/fax equipment, secured wireless APs, and network switching. I am serving as an integral hands-on, eyes-and-ears for the IT director and IT management at sites. I work alone on these projects and follow instructions sent to me remotely.
2019 : 2021
Mesa Associates, Inc
Senior Help Desk Technician
• Recognized for skills and promoted to position after just 3 months of employment as a help desk technician.
• Tasked with helping increase efficiency of help desk as it provides top-notch IT services to the Chattanooga automotive plant.
• Must help specialized IT departments with tasks as delegated and be accountable to them for the whole of help desk.
• Suggest improvements to practices in all IT departments, as help desk is a focal point for all IT department's interactions with the plant's workers.
• Help lead co-workers through difficult situations with vast knowledge of IT practices, problem solving, and general client-technician relations.
2018 : 2019
Volkswagen of America, Inc
Help Desk Supervisor
• Answer hundreds of calls, emails, and in-person visits regularly from clients in every area of the VW Chattanooga automotive plant.
• Help reach quick solutions and research issues relating to the plant's hundreds of various software types : custom pieces, proprietary, third-party wares, etc.
• Maintain knowledgebase of hundreds of articles relating to plant practices, software matters, and anything else IT-related. Responsible for curating and adding to this KB daily.
• Maintain a broad understanding of plant operations from an IT perspective, with a need to know at any time what is going on in the plant, and to be able to give this knowledge out to callers, other IT staff in more specialized areas, upper management, etc.
• First line of response in priority one situations, where every second of lost production time is millions in lost profit. Responsible for coordinating, recording, and dispatching response teams for priority one situations.
2018 : 2018
Volkswagen of America, Inc
Help Desk Technician
Company:
Sandia National Laboratories
Years of Experience:
13
Spoken Language:
English
Skills
Audio Editing, Audio Post Production, Cisco Routers, Computer Engineering, Computer Repair, Customer Service, Databases, Desktop Application Support, Desktop Support Management, Engineering Support, Film, Hardware, Help Desk Support, Microsoft SQL Server, Networking, Outlook Express, PC, Phone Etiquette, POS, Remote Desktop, Servers, Software Installation, SQL, Support Engineers, System Deployment, TCP/IP, Technical Support, Telecommunications, Troubleshooting, Video, Video Editing, Video Production, Virtual Assistance, Virtualization, Windows 7, Windows POSReady 7, Windows POSReady 2009, Windows Server, Windows XP, Windows XP Pro
About
Hello! I aim to apply my extensive experience and knowledge of computer systems installations, maintenance and service/repair towards providing excellent service to both clientele and overseers for a variety of IT/network-related work.
I am open to work in any IT-related support field.
I endeavor to always expand my skillset as I progress my career through more and more IT experiences.
Please contact me if you have need of an experienced, competent and excellent IT worker.
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