Robert Sullivan, CISSP
Details
Accounting/Business Management
Eastern Nazarene College
1990 : 1994
2021 : Present
Agero, Inc.
Chief Information Security Officer (CISO) VP Technology Shared Services
Reporting to the Chief Digital Officer, directly responsible for Cyber Security, Site Reliability (L1/L2), Cloud Operations DEVOPS, Systems Management, Database Management, Data Networking, End User Support (Desktop Technology), Zero Code Programing, and Telecommunications teams. Leadership in platform design and deployment, uptime and resiliency design/execution, vendor negotiation/management, and total cost of ownership analysis/controls. Executive responsible for run the business, uptime, and relationship with business operations.
2020 : 2021
Agero, Inc.
Vice President Technology Shared Services
Reporting to the Chief Digital Officer, directly responsible for the Data Networking, End User Support (Desktop Technology), and Telecommunications teams. Leadership in the enterprise automation effort, uptime and resiliency design/execution, and vendor negotiation/management.
2018 : 2020
Agero, Inc.
Senior Director Network Engineering and Infrastructure
Serve as the director of the Data Networking and Telecommunications teams. Lead initiatives to transform technology base to support business growth and new functionality. Negotiate and manage carrier, data, and telecom relationships.
2015 : 2018
Agero, Inc.
Director Network Engineering
eGain acquired Exony in August of 2014.
Lead global organization of 20+ staff over 3 continents (NA/Europe/Asia). Including all aspects of delivery (professional servers/training), contractual, and served as primary sales resource for major revenue projects.
Transformed delivery model increasing profit margin by 17 points while supporting greater flexibility in client solution offering.
Reduced operational costs by 25% by integrating corporate presales support activity, redesigning training delivery, and increased efficiency in global project management utilization.
Developed standardization models to empower partners to construct and bid hosted services solutions utilizing company software and services.
2014 : 2015
eGain Corporation
Director Management and Analytics Professional Services
Skills
Account Management, Application Security, Business Acumen, Business Continuity, Business Continuity Planning, Business Development, Business Transformation, Call Center, Capital Expenditures, Certified Information Security Manager (CISM), Cloud Computing, Contact Centers, Critical Thinking, CTI, Customer Relationship Management (CRM), Cybersecurity, Data Privacy, Enterprise Software, General Data Protection Regulation (GDPR), Information Security, Information Security Management, Information Security Management System (ISMS), Information Technology, Infrastructure, Integration, IT Risk Management, IT Strategy, IVR, Leadership, Managed Services, Networking, NIST, Outsourcing, OWASP, Policies & Procedures, Program Oversight, Project Delivery, SaaS, Sales Process, Security Awareness, Security Controls, Security Management, Security Protocols, Software Development, Start-ups, Technology Leadership, Unified Communications, Vendor Management, Vendor Negotiation, Vulnerability Scanning, ACD, Workforce Management, Inbound Marketing, BPO, Avaya, Customer Experience, Telephony, Telemarketing, Offshoring, Call Centers, Customer Satisfaction, Solution Selling, CRM, Call Center Development, Pre-sales, Professional Services, Telecommunications, Service Delivery, Strategic Partnerships, VoIP, Analytics, Channel Partners, Consulting
About
Top-tier IT executive, that possesses a proven track record of success in a diverse range of areas. These include; development of award-winning cybersecurity programs, transformation of traditional on-premises organizations into agile (cloud-enabled) environments, creation of highly available platforms that enhance digital experiences for users while driving increased efficiency.
In addition to leadership skills, demonstrated capacity for driving success in organizations of all sizes. Broad business acumen that has been honed over years of experience in sales, operations, professional services, vendor management, and budget development and execution.
Overall, a wealth of experience and expertise to any organization looking for a results-driven IT executive who can deliver exceptional outcomes across a range of functions.
Specialties: Cyber Security, Development, IT Operations, DevOps, SRE, Contact Center Technology and Process, Client Relationship Management, Technology Team Management, Software Solutions Design, Project Management, Professional Services Management, Business Development
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