Rodney Flores
Details
Applied Cybersecurity
SANS Technology Institute
2022 : 2023
SANS ICMCP Diversity Cyber Work Force Academy California
Security Analyst/Incident Handler Certification Pathway
SANS Technology Institute
2021 : 2022
Associate of Science - AS
Automotive Technology/General Motors Automotive Service Educational Program
Cuyamaca College
Associate of Science - AS
Fire Science Technology
Southwestern Community College District
Electronic Systems Technology
Community College of the Air Force
• Triage and escalation of identified security events.
• Maintained incident management program documentation, including Standard Operating Procedures and Knowledge Base.
• Recommended metrics for false positive tuning.
• Primary analyst for subset of clientele providing top-notch customer service and monthly reporting.
2021 : Present
FIT Solutions, LLC
Cybersecurity Analyst/Engineer
• De facto Service Center IT Help Desk Technician for resolving low level IT issues; created escalation tickets to IT Department for issues out of scope.
• Diagnosed and troubleshot vehicle car computers related to infotainment and Autopilot.
• Utilized Linux command line to aid in diagnosis of complex car computer issues using Ubuntu, Cygwin, and Windows command prompt.
• Analyzed vehicle Syslogs to aid in diagnosis of complex car computer problems.
• Supervised, managed, and mentored a crew of 2 technicians.
• Executed basic and complex work on cars and performed high voltage related tasks.
• Partnered with team members to drive efficiency and resolve complex issues.
• Worked with a collaborative attitude and team spirit in an ever-changing, dynamic environment.
• Followed all Tesla specified Repair Guidelines to the accepted quality levels.
• Operated a variety of hand, power, and shop tools.
• Performed equipment inspections.
• Performed detailed daily record keeping and reporting, including records of time, expenses and materials.
2018 : 2020
Tesla
Service Technician
• Singled out by management as the go-to technician for customer issues related to technology to include : infotainment, bluetooth, entertainment, vehicle computer firmware/software.
• Performed work specified on the repair order with efficiency and in accordance with dealership policies.
• Diagnosed, maintained, and repaired vehicle automotive systems including engine, transmission, electrical, steering, suspension, brakes, air conditioning, etc.
• Showed relentless initiative by obtaining 6 industry standard Automotive Service Excellence (ASE) certifications in 2 years.
• Executed repairs under warranty to GM standards.
2013 : 2017
South County Buick GMC
Service Technician
• Delivered high quality patient care and customer service for emergency and non-emergency calls.
• Hand-picked by management due to stellar on the job performance to provide critical care transport (CCT); highest level medical care.
• Recognized by management for sensitivity and ability to handle difficult patients.
• Utilized prior electronics/IT knowledge to field troubleshoot mobile data terminals in ambulances.
2011 : 2012
Care Ambulance Service
Emergency Medical Technician
• Provided efficient, robust, and reliable IT services for local government of 820 employees.
• Provided exceptional IT customer service; solved PC problems/software issues; lifted, deployed, and/or moved PCs.
• Recognized by management for imaging and deploying city PCs in half the time required.
• Utilized software for tracking help desk tickets; maintained 100% ticket completion rate.
• Offered extension of seasonal internship for exceptional performance and efficiency of tasks.
2008 : 2009
City of Vacaville - Information Technology Department
Information Technology Intern
Skills
Automotive, Career Management, Communication, Computer Diagnostics, Computer Literacy, Computer Networking, Customer Service, Cybersecurity, Data Analysis, Electrical Diagnosis, Electrical Wiring, Electronics, Hardware Diagnostics, High Voltage, Information Security, Inspection, Leadership, Maintenance & Repair, Microsoft Office, Network Administration, Network Security, Security Analysis, Supervisory Skills
About
Rodney Flores is a Cybersecurity Analyst and student at SANS Technology Institute pursuing a Bachelor of Science in Applied Cybersecurity. His history has shown that he is a proven problem solver and has an extremely high aptitude to learn and become proficient in new skills.
He is a veteran of the U.S. Air Force who served in a combat communications role utilizing state of the art mobile communications equipment that provided secure and reliable communications during deployments in support of OPERATION ENDURING FREEDOM and OPERATION IRAQI FREEDOM.
He has held a SECRET security clearance while in service and is considered clearable.
After military service, he transitioned to a career in the automotive industry as a Service Technician. His exceptional mechanical aptitude and keen ability to troubleshoot enabled him to diagnose complex computer and electronic problems.
He is a cybersecurity enthusiast who has fully immersed himself into all things computer security. When he's not studying, you can find him listening to security podcasts, watching security streams, attending virtual security conventions, or honing his security skills on the keyboard.
Please visit his website at www.cyberroflo.com to stay up to date on his activities!
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