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Ryan Drown
CyberSecurity Coordinator at New Caney ISD
Humble, TX, United States
Details
Experience:
2023 : Present
New Caney Independent School District
CyberSecurity Coordinator
2022 : 2023
New Caney Independent School District
Security Specialist
-Promoted with same job responsibilities.
-Along with taking more of admin role in the department.
2022 : 2022
Sheldon ISD
Network Administrator
-Setup and managed Classlink, managing all aspects : ClassLink, Rostering, and Onesync
-Setup and managed account account creations with Onesync, Active Directory, Google, Azure, and Office 365
-Managed network security with the Netscout Arbor Edge Defense, a DDOS appliance, and the PaloAlto firewall
-Managed the LightSpeed content filter
-Managed the door access system with S2 Netbox, securing entry into district buildings, assigning badges and access levels, and timed access during events and school start times
-Assisted with antivirus management with Cortex XDR and Bitdefender
-Assisted with managing VMware and servers
-Worked alongside the Network Manager to configure, replace, troubleshoot, and manager our switches, cores, and wireless access points
-Setup and assisted with Incident IQ, a ticketing service
-Provided higher tier support for technology staff and district staff
-Worked with vendors in setting up and troubleshooting any issue that may have arised
2020 : 2021
Sheldon isd
Network Specialist
-Use KACE systems management tool, along with an SLA, to track, resolve, and close incident tickets
-Follow steps and procedures to correctly send in repairs and receive parts and deliveries
-Maintain monthly inventory using WASP inventory system
-Assist in rollouts of new technology hardware, software, and systems
-Maintain and balance technology needs and KACE tickets at multiple campuses
-Support a multitude of devices : Dell laptops, chromebooks, ipads, smartboards, cellphones, VOIP phones
-Operated help desk phone to support district personnel and staff after hours
-Assist in testing and preparing computer for different state level assessments
2019 : 2020
Spring Branch ISD
Customer Service Engineer ll
New Caney Independent School District
CyberSecurity Coordinator
2022 : 2023
New Caney Independent School District
Security Specialist
-Promoted with same job responsibilities.
-Along with taking more of admin role in the department.
2022 : 2022
Sheldon ISD
Network Administrator
-Setup and managed Classlink, managing all aspects : ClassLink, Rostering, and Onesync
-Setup and managed account account creations with Onesync, Active Directory, Google, Azure, and Office 365
-Managed network security with the Netscout Arbor Edge Defense, a DDOS appliance, and the PaloAlto firewall
-Managed the LightSpeed content filter
-Managed the door access system with S2 Netbox, securing entry into district buildings, assigning badges and access levels, and timed access during events and school start times
-Assisted with antivirus management with Cortex XDR and Bitdefender
-Assisted with managing VMware and servers
-Worked alongside the Network Manager to configure, replace, troubleshoot, and manager our switches, cores, and wireless access points
-Setup and assisted with Incident IQ, a ticketing service
-Provided higher tier support for technology staff and district staff
-Worked with vendors in setting up and troubleshooting any issue that may have arised
2020 : 2021
Sheldon isd
Network Specialist
-Use KACE systems management tool, along with an SLA, to track, resolve, and close incident tickets
-Follow steps and procedures to correctly send in repairs and receive parts and deliveries
-Maintain monthly inventory using WASP inventory system
-Assist in rollouts of new technology hardware, software, and systems
-Maintain and balance technology needs and KACE tickets at multiple campuses
-Support a multitude of devices : Dell laptops, chromebooks, ipads, smartboards, cellphones, VOIP phones
-Operated help desk phone to support district personnel and staff after hours
-Assist in testing and preparing computer for different state level assessments
2019 : 2020
Spring Branch ISD
Customer Service Engineer ll
Company:
New Caney Independent School District
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