Ryan Hightower
Details
Absolute Software
Senior Information Security Analyst
2021 : 2022
Spathe Systems
System Engineer
2016 : 2020
ARMA Global Corporation, A General Dynamics Company
System Administrator
Managed team of 8 personnel who was responsible for desktop support of over 1000 systems running Windows 7 both on the classified and unclassified networks. Successfully resolved over 3000 trouble tickets for the organization ensuring an operational readiness of 98%. Developed the organization's communication security (COMSEC) standard operating procedures and successfully initiated, maintained, trained, and inspected subordinate commands on proper communication security standards. Reworked the organization’s backside diagram which allowed the command to identify and replace systems which were outdated to allow the command to have the most up to date systems and software.
2014 : 2016
US Army
Help Desk Support Supervisor
Performed Vulnerability Assessments for a domain consisting of over 5000 computer information systems resulting in a 98% operational readiness. Scanned, identified, patched and repaired 300 Computers that were subject of intrusion violations, network vulnerabilities, and outdated software. Assembled the network enterprise center’s certification and accreditation documentation and coordinated the use of 50 computer information systems which allowed executive management to coordinate and execute operations during a leadership training program. Handled spillage incidents, malware detection/deletion, unauthorized user accesses, and trained users on proper use of classified machines.
2013 : 2014
US Army
Information Assurance /Computer Network Defense Lead
About
Over 15 years of experience within the Information Technology field, with a concentration on Information System Security. Qualifications include current CompTIA Advanced Security Practitioner (CASP) Certification, CompTIA Security+ CE Certifications, and experience with Microsoft Server 2008. Proven technical discipline, knowledge and ability to maintain Active Directory, create and maintain email accounts, and experience in Virtual Servers, DNS Servers, and mail servers. Extremely proficient in Information Assurance, Information Assurance Vulnerability Alerts (IAVA), Network Vulnerability Scans, troubleshooting Windows 7 platforms and Customer Service.
Core strengths include:
Cyber Operator Greyhat
CompTIA Advanced Security Practitioner
Microsoft Server 2008
Help Desk Operations
System Installations/Upgrades
Information Assurance
Network Scanning
Certification and Accreditation
Kali Linux
Excellent Customer Service Relations
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