Sally Kero
Details
Cybersecurity
Metropolitan State University of Denver
(BSc)
Computer Engineering
IRAQ University of technology
2003 : 2007
Alterra Mountain Company
Cybersecurity Intern
• Collaborated closely with the IT team, engaging with system and computer users across the organization to address their technical needs and provide support.
• Ensured optimal computer operation to enable end users to efficiently perform their business tasks.
• Received, prioritized, documented, and proactively resolved service requests and incidents reported by end-users.
• Diligently escalated incidents when necessary to meet and uphold SLA expectations.
• Managed user accounts, including creating, modifying, and closing them as required.
• Proactively identified and reported workstation inventory needs, ensuring the availability of necessary equipment.
• Setup, configured, and updated computer software, ensuring that systems were up-to-date and secure.
• Provided comprehensive technical support for operating systems, drivers, software applications, and basic connectivity issues.
• Collected relevant details and conducted initial troubleshooting before escalating complex support cases to specialized teams.
• Installed and provided support for specified software on supported devices, adhering to defined procedures, processes, and methods to ensure consistency and security
2020 : 2022
Al-tasre’a Company for trading and Construction
IT Support Specialist
2016 : 2019
University of communication & information technology
Computer Engineer
2014 : 2016
DEF International Operations
Design Engineer
2013 : 2014
Foras Project-USAID
Graphic Designer
Skills
Adobe Photoshop, Analysis, Arabic, Computer Forensics, Coordination, Corel Draw, Cybersecurity, Data Privacy, English, Graphic Design, Graphics, Hack The Box Academy, Incident Handling, Incident Response, InDesign, Information Security, Information Technology, Log Analysis, Logo Design, Microsoft Excel, Microsoft Office, Microsoft Word, Photography, Photoshop, PowerPoint, Regulatory Compliance, Research, Security Information and Event Management (SIEM), Teamwork, Threat & Vulnerability Management, Training, Vulnerability, Vulnerability Assessment, Vulnerability Management, Windows
About
I am a highly motivated, creative and responsible individual with a strong educational background in Cybersecurity. Hardworking and ready to learn, grow and excel in the field of cybersecurity. Ready to help team achieve company goals with proficiency in online security research, Incident Response processes, identity and access management (IAM), network security, server hardening, security operations, security frameworks, multi-factor authentication, security information and event management (SIEM), and vulnerability management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My ambition is to continue to grow in my current field and to be constantly challenged.
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