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Sarah Pollock
Information Security Analyst at Shearer's Foods
Massillon, OH, United States
Details
Education:
Bachelor of Arts (B.A.)
Fine/Studio Arts, General
University of Toledo
2001 : 2005
Fine/Studio Arts, General
University of Toledo
2001 : 2005
Experience:
2022 : Present
Shearer's Foods
Information Security Analyst
Troubleshoot and resolve hardware, software, and connectivity issues for both on-site and remote associates, including but not limited to desktops, laptops, printers, and mobile devices. Maintain inventory and asset tracking software. Obtain quotes and order hardware, software licenses, and supplies. Answer phone and create support tickets. Document all communication and resolutions in central database. Create accounts for new users. Configure and deploy hardware and software. Assist in setting up remote offices. Set up, change, and maintain phones, voicemail, and prompt menus. Provide training as needed.
2012 : 2022
Shearer's Foods, Inc.
Information Technology Support Analyst
Installed, configured, maintained, and upgraded hardware and software for laptops, desktops, and servers. Troubleshooted and resolved hardware, software, and connectivity problems. Answered questions and trained end users. Documented and communicated all issues and resolutions in central database. Created and edited user accounts and permissions; managed Group Policy settings. Set up, changed, and maintained phones, voicemail, and prompt system.
2009 : 2012
North Canton Medical Foundation (now also Aultman North Canton Medical Group)
Systems Analyst
Developed marketing plans and designed collateral materials. Designed brochures, fliers, posters, postcards, newspaper ads, logos, invitations, forms, and signs. Created monthly patient e-newsletter and other e-mail announcements. Wrote copy for radio ads, newsletter articles, and press releases. Maintained company Web site and create new pages as needed. Co-planned major events, fundraisers, and educational programs. Coordinated mailings and surveys, ran reports, and conducted marketing research.
2005 : 2009
North Canton Medical Foundation (now also Aultman North Canton Medical Group)
Marketing Specialist
Created artwork and designed layout for items such as brochures, labels, sell sheets, instructional papers, packaging, and children’s worksheets. Adapted brand images to different products and packaging within a company’s product line. Prepared jobs for print as well as closed and archived jobs. Communicated with clients, made shipments, wrote purchase orders, sent faxes,
and answered the phone.
2005 : 2005
M&M Design
Graphic Design Assistant / Freelance Graphic Designer
Shearer's Foods
Information Security Analyst
Troubleshoot and resolve hardware, software, and connectivity issues for both on-site and remote associates, including but not limited to desktops, laptops, printers, and mobile devices. Maintain inventory and asset tracking software. Obtain quotes and order hardware, software licenses, and supplies. Answer phone and create support tickets. Document all communication and resolutions in central database. Create accounts for new users. Configure and deploy hardware and software. Assist in setting up remote offices. Set up, change, and maintain phones, voicemail, and prompt menus. Provide training as needed.
2012 : 2022
Shearer's Foods, Inc.
Information Technology Support Analyst
Installed, configured, maintained, and upgraded hardware and software for laptops, desktops, and servers. Troubleshooted and resolved hardware, software, and connectivity problems. Answered questions and trained end users. Documented and communicated all issues and resolutions in central database. Created and edited user accounts and permissions; managed Group Policy settings. Set up, changed, and maintained phones, voicemail, and prompt system.
2009 : 2012
North Canton Medical Foundation (now also Aultman North Canton Medical Group)
Systems Analyst
Developed marketing plans and designed collateral materials. Designed brochures, fliers, posters, postcards, newspaper ads, logos, invitations, forms, and signs. Created monthly patient e-newsletter and other e-mail announcements. Wrote copy for radio ads, newsletter articles, and press releases. Maintained company Web site and create new pages as needed. Co-planned major events, fundraisers, and educational programs. Coordinated mailings and surveys, ran reports, and conducted marketing research.
2005 : 2009
North Canton Medical Foundation (now also Aultman North Canton Medical Group)
Marketing Specialist
Created artwork and designed layout for items such as brochures, labels, sell sheets, instructional papers, packaging, and children’s worksheets. Adapted brand images to different products and packaging within a company’s product line. Prepared jobs for print as well as closed and archived jobs. Communicated with clients, made shipments, wrote purchase orders, sent faxes,
and answered the phone.
2005 : 2005
M&M Design
Graphic Design Assistant / Freelance Graphic Designer
Company:
Shearer's Foods
Years of Experience:
19
Spoken Language:
English
Skills
Adobe Acrobat, Adobe Creative Suite, Dreamweaver, Illustrator, InDesign, Mac OS X, Microsoft Certified Professional, Microsoft Certified Technology Specialist (MCTS), Microsoft Office, Microsoft Office Sharepoint Server, Microsoft SQL Server, Photoshop, SharePoint Designer
About
Information technology professional with additional background in graphics and marketing
Profile Photo
