Profiles search
Sarah Walz
Agile Practitoner 2 at Optum
Minneapolis, MN, United States
Details
Experience:
2022 : Present
Optum
Sr. Information Security Risk Auditor
2021 : 2022
Optum
Agile Practitoner 2
-Lead the Instructional Design development for the New York City Contact Tracing program. Created, organized, and rolled out 68 hours content for three roles in a 3-week time period.
-Supported training for 3000 staff over a 2-month ramp period by updating content for new hires while simultaneously releasing training to staff in production.
-Consulted with public health officials on change in policy and guidance, and implemented curriculum changes using rapid development techniques
-Managed the training efforts for Salesforce releases by analyzing design specifications, attending UAT sessions, and coordinated training development efforts for 3,000 call takers.
-Strategize with key business partners including Knowledge Management, Operations, Internal Leaders, and External stakeholders on the program vision and roadmap, and adjust resourcing to meet program needs
-Monitor and evaluate training outcomes to ensure alignment with business objectives.
2020 : 2021
Optum
Instructional Design Consultant
-Manage a team of 6 Instructional designers, including new design and curriculum maintenance
-Create strategic vision for training, including moving to 60-70% self-paced format, including ILT, VILT, video, and relearning
-Achieved a Net Promoter Score average of 72 for all learning content
-Partner with senior leaders to prioritize work in order to best meets business needs
-Continuously evaluate quality and learner data to determine gaps and guide improvements.
2018 : 2020
Optum
Training Manager
Create training curriculum for the Health Care Exchange program which supports customer service representatives processing applications via phone or paper processing. Manage resourcing for ongoing new curriculum requests and curriculum maintenance updates.
Built new system user guides for Health Care Exchange systems, and set up a maintenance update process, managing the resources to incorporate all new functionality and defect fixes for each release.
Acted as a training consultant for a project recovery effort. Created and executed on a new training program solution for 14 unique roles for which the client was extremely satisfied.
Create the training approach for training requests to include development and delivery scope, schedule estimates, and resourcing needs for contracts for stakeholder signoff.
Analyze quality data to determine root cause of issues, and created appropriate reference materials, communication, and up-training as identified by the analysis.
Act as an Instructional Design and Development lead to support Utilization Management training. Managed 3300 hours of system and process-based curriculum development.
Implement solutions to create Microsoft Word-based user guides to meet 508 compliance accessibility guidelines per the project master service agreement. Engaged third party vendors to make documents fully compliant in Adobe Acrobat.
Manage up to nine Instructional Design resources in order to complete the project workplan.
Partner with internal and external stakeholders to determine appropriate end user training solutions. Implement solutions based on the outcome of these meetings.
Created training RFP response process and supported the business on estimating end to end training solutions for requests for proposals (RFPs).
2013 : 2018
Optum
Instructional Design Consultant
Optum
Sr. Information Security Risk Auditor
2021 : 2022
Optum
Agile Practitoner 2
-Lead the Instructional Design development for the New York City Contact Tracing program. Created, organized, and rolled out 68 hours content for three roles in a 3-week time period.
-Supported training for 3000 staff over a 2-month ramp period by updating content for new hires while simultaneously releasing training to staff in production.
-Consulted with public health officials on change in policy and guidance, and implemented curriculum changes using rapid development techniques
-Managed the training efforts for Salesforce releases by analyzing design specifications, attending UAT sessions, and coordinated training development efforts for 3,000 call takers.
-Strategize with key business partners including Knowledge Management, Operations, Internal Leaders, and External stakeholders on the program vision and roadmap, and adjust resourcing to meet program needs
-Monitor and evaluate training outcomes to ensure alignment with business objectives.
2020 : 2021
Optum
Instructional Design Consultant
-Manage a team of 6 Instructional designers, including new design and curriculum maintenance
-Create strategic vision for training, including moving to 60-70% self-paced format, including ILT, VILT, video, and relearning
-Achieved a Net Promoter Score average of 72 for all learning content
-Partner with senior leaders to prioritize work in order to best meets business needs
-Continuously evaluate quality and learner data to determine gaps and guide improvements.
2018 : 2020
Optum
Training Manager
Create training curriculum for the Health Care Exchange program which supports customer service representatives processing applications via phone or paper processing. Manage resourcing for ongoing new curriculum requests and curriculum maintenance updates.
Built new system user guides for Health Care Exchange systems, and set up a maintenance update process, managing the resources to incorporate all new functionality and defect fixes for each release.
Acted as a training consultant for a project recovery effort. Created and executed on a new training program solution for 14 unique roles for which the client was extremely satisfied.
Create the training approach for training requests to include development and delivery scope, schedule estimates, and resourcing needs for contracts for stakeholder signoff.
Analyze quality data to determine root cause of issues, and created appropriate reference materials, communication, and up-training as identified by the analysis.
Act as an Instructional Design and Development lead to support Utilization Management training. Managed 3300 hours of system and process-based curriculum development.
Implement solutions to create Microsoft Word-based user guides to meet 508 compliance accessibility guidelines per the project master service agreement. Engaged third party vendors to make documents fully compliant in Adobe Acrobat.
Manage up to nine Instructional Design resources in order to complete the project workplan.
Partner with internal and external stakeholders to determine appropriate end user training solutions. Implement solutions based on the outcome of these meetings.
Created training RFP response process and supported the business on estimating end to end training solutions for requests for proposals (RFPs).
2013 : 2018
Optum
Instructional Design Consultant
Company:
Optum
About
Experienced Instructional Design Consultant with a demonstrated history of working in the energy, rail, & health care industry. Strong education professional skilled in Business Process Improvement, Instructional Design, Training Project Management, and SharePoint.
Profile Photo
