Scott Schreiber
Details
Radio Television and Film Production
University of Wisconsin-Madison
Bachelor of Arts - BA
Theater Sound Production
University of Wisconsin-Madison
2021 : Present
Premier Technology Solutions, Inc.
Technical Project Manager, Account Manager and Cybersecurity Program Manager
Built and led IT infrastructure team to support 350 employee, multi-location, high growth SaaS Healthcare company. Built and procured hardware, software and cloud solutions to fuel productivity while securing a safe and stable network in a mixed OS environment.
• Achieved 20% reduction in IT Support tickets by :
o Increasing Mac usage
o Created self-service documentation
o Designed training workshops based on submitted support tickets
• Recognized over $160k in savings through various operational efficiencies, including : transitioning mifi usage to alternate plan, implementing Leveraged Asset Tracking best practices and Technology inventory and hardware reuse process, eliminating unused software licenses and installing cloud video security system for cheaper, more easily attainable results.
• Experience deploying and supporting Microsoft servers, Active Directory and Windows workstations.
• Confluence Jira ticket tracking system. Metric monitoring used for help desk improvement.
• Partnered with CISO on quarterly audit reports validating settings and Active Directory access using NIST standards.
• Managed all IT vendor relationships.
• Developed and leveraged internal stakeholder relationships to ensure sustainability and partnership, demonstrating excellent oral and written communication skills to both technical and non-technical audiences.
• Managed and maintained Microsoft Active Directory infrastructure using GPOs
• Managed data center including upgrading Windows servers from 2003 to 2016 and moving environment to AWS.
• Developed New policies and procedures particularly onboarding in collaboration with department heads for quick and thorough execution.
• Coached and developed a new IT support team that was able to handle workload with confidence and attitude that gained respect and support of company leaders and employees.
• Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
2014 : 2020
GetWellNetwork
Director of Information Technology
Recruited by CEO to build IT infrastructure, hire IT Support team, create IT policies, procedures and procurement services and for a fast-paced, high growth SaaS business. Pre IPO experience with IT requirements.
• Hired world class IT support staff as the company grew from 80 to 500 employees in 5 years.
• Opened offices in the US and Europe.
• Built Windows Server and AD infrastructure from ground up.
• Procured and built out network infrastructure; Cisco wifi and network switches, routers, VPN at HQ which expanded to 3 additional global offices.
• Supported a mixed environment of Mac, Windows and Linux computers.
• Managed Vendors for Security, Internet, phone, software, antivirus.
• Implemented cutting edge video conferencing with early adoption of Lifesize cameras and Bluejeans software to save money on travel and recruiting, building comradery between offices with video portals.
2010 : 2014
Opower
Director of Information Technology
First IT infrastructure employee hired to build and maintain several key infrastructure components during a high growth phase, such as : Linux file server, hardware procurement, network switches and routers (Cisco) assess vendors and manage VOIP solution.
• Developed onboarding/offboarding procedure of employees resulting in laptop and training on the first day of employment including remote workforce.
• Implemented self-service support documentation and employee education seminars.
• Managed day to day user support in a mixed environment (Mac OSX, Linux CentOS and Windows).
2009 : 2010
Flixster
IT Manager
Manage the IT infrastructure including multiple Active Directory domains, Cisco VOIP and data network, and a Red Hat/CentOS Linux engineering environment. Supported Engineering, Art and Finance departments including remote employees in the US, Canada and Europe. Provided support for 24x7 production music operations.
• Responsible for procuring and standardizing user hardware, ensuring service levels will be met for each department, including managing vendors and their service levels for the company.
• Automated desktop/laptop provisioning using Ghost (Windows) and Kickstart (Red Hat/CentOS Linux )
• Managed multiple VLAN’s on Cisco Catalyst 2900
• Implemented a fully functional AD domain and Exchange environment using Vmware and private network to inexpensively and safely prototype all changes to corporate AD environment
• Used Group policy management in AD domain
• Administered corporate intranet and bug tracking systems ( Atlassian Confluence and Jira)
• Administered Cisco Call Manager Express/Unity Express VOIP phone system
• Installed and administered enterprise mail services; Exchange 2007 and open source Zimbra Collaboration Suite
• Designed and deployed multiple lines of defense against spam and viruses : Postini perimeter defense, managed Symantec solution on Exchange and clients
• Supported all local/remote users running Red Hat/CentOS Linux, Mac OS X and Windows XP/Vista
• Designed and deployed a cost-effective multi-platform backup solution using rsync to back up Linux machines to a single file system, and Symantec Backup Exec to backup central Linux file system
• Managed and troubleshot audio/video streaming service for 24x7 production environment
• Developed and supported a studio environment for broadcasting live shows in-game.
• Implemented a Blackberry 4.0 Enterprise Server
• Used Nagios for network monitoring
2006 : 2008
Doppelganger
Information Technology Manager
Skills
Adaptability, Agile Methodologies, Antivirus, Automation, Cloud Applications, Cloud Computing, Cloud Storage, Communication, Customer Support, Employee Training, Enterprise Software, Firewalls, Google Suite, Information Technology, Leadership, Mac & PC platforms, Management, Microsoft Office, Mobile Device Management, Networking, Online Backup, Operating Systems, Operations Management, Problem Solving, Procurement, Project Management, SaaS, Self Learning, Server Architecture, Start-ups, System Administration, Teamwork, Technical Support, Video Conferencing, Virtual Private Network (VPN), Virtual Server, Windows Server, Linux, Servers, Microsoft Exchange, MySQL
About
Cybersecurity Consultant and Technical Project Manager with over 20 years experience building and improving internal IT departments as IT Director. While bringing in clients with security initiatives I also have the engineering skills to implement the project when necessary. For large implementations, I'll be the project manager facilitating meetings with stake holders and engineers to accomplish the goals. I've also lead Cybersecurity programs based on the current CIS model with weekly meetings to direct companies through the process.