Scott W (PMP, ITIL, Lean)
Details
Tenet Healthcare
Sr. Program Manager, Cybersecurity
PMO lead and Sr. Program Manager. Mentor Project Managers and facilitate process improvements within the PMO. Build cross-functional relationships, vendor management, weekly and monthly reporting (score cards, roadmaps, issues and risks).
Sr. Program Manager for a $20M strategic Global Network Cybersecurity program sponsored by the AIG Board of Directors and Corporate IT Cyber Security. Program entailed modernization and reduction of technology debt and risk within Network Security (Network Access Controls (ForeScout, CounterACT) Firewall modernization, DMZ and Network Segmentation).
2015 : 2019
AIG
Global Sr. Program Manager & PMO Leader
PMO leader and global portfolio manager of 400+ projects for AIG Technical Services focusing on health, risks and continuous process improvements.
Sr. Program Manager for large global contact center telecom infrastructure program for AIG. Charged with leading a 10 member, global project/program management team to upgrade telecom infrastructure within global data centers as well as in country contact centers. Liaised with task leads, PM, vendors, and customers to manage planning, testing, deployment and early life support for new products and services.
2014 : 2015
AIG/ Modis Consulting
Global Sr. Program Manager
Global Service Delivery Executive
Client-focused, goal-oriented global IT leader with extensive experience in IT service and program management. Effectively led and leveraged global IT cross-functional support teams and sub-contractors to meet contractual delivery requirements including SLA’s, SLO’s, within budget to support Plan of Record (POR) / P&L and customer satisfaction targets. Exceled in expense reduction while improved program profitability and customer satisfaction. Expert in evaluating and modifying business and IT support processes resulted in improved productivity, quality, overall support, and contributing to growth opportunities. Governed account delivery operations including crisis management, quality, costs and capital accounts across capabilities and organizations. Demonstrated strong business acumen supporting forecasting, expense management & reduction, revenue growth.
KEY ACCOMPLISHMENTS
-Led Global Data Center and Infrastructure outsourcing programs exceeding $150M in revenue for Hewlett-Packard Co.
-Continuously reviewed delivery model improving program revenue through process improvement and automation which resulted in a 37% expense reduction and 70% margin
-Led IT outsourcing program that resulted in a 25% reduction in the clients IT expenses
- Managed multiple IT service delivery vendors – IBM, Oracle, Lexmark, and Northrop Grumman. Consistently achieved contractual service levels and expense targets.
- Managed service delivery support of 1000+ multi-vendor servers throughout US and Canada. Achieved contractual service levels between HP and clients.
- Managed service delivery support networks in 1000+ retail locations.
- Executed HP’s Lean Sigma tools for continuous process improvement initiatives within a custom depot configuration and repair facility.
2001 : 2013
Hewlett-Packard Enterprise Services
Global Service Delivery Leader
About
Global Program Management professional with experience leading strategic programs spanning multiple industries. Managed complex portfolio of cross functional programs spanning functions, organizations and geographic regions in multiple industries (Health Care, Financial Services, Retail, Technology). Managed customer expectations and communications across the organization bridging gaps between client and service delivery. Proactively keeps the pulse of the client resolving issues, risks while managing Program and Portfolio score cards, weekly and monthly reporting and P&L management. Develops strategic global technology roadmaps as well as program documentation supporting all phases of development, deployment and operations. Integrates continuous improvement, process excellence. Builds strong cross functional relationships at various levels within the client organization as well as the IT service delivery organization from individual contributor to C Level Executive Leadership.
Accomplishments:
• Managed a portfolio of 400+ projects for AIG Technical Services focusing on health, risk and delivery.
• Led a highly visible strategic $20M cybersecurity program containing 20+ global network security projects sponsored by AIG’s Board of Directors and IT Cyber Security.
• Continuously reviewed delivery model improving program revenue through process improvement and automation which resulted in a 37% expense reduction and 70% margin.
• Managed service delivery support networks in 1000+ retail locations.
• Led technology outsourcing program that resulted in 25% reduction in clients’ IT expenses documented in an IDG White Paper.
• Owned global data center and infrastructure outsourcing programs, > $150M in revenue for Hewlett-Packard.
• Consistently achieved Hewlett-Packard's top customer satisfaction scores
• Turned around at risk programs from Red to Green for Hewlett-Packard.
• Created recurring metric based score cards and roadmaps.
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