Serge Lalanne
Details
Bachelor's degree
Information Technology
University of Phoenix
2014 : 2016
Patterson Companies, Inc.
Associate cybersecurity Analyst
- Troubleshoot and run SQL codes to resolve software issues
- Create reports and assist in submitting insurance claims within Dolphin Management Software
- Provide training to offices and doctors about software features and how they can be used to maximize proficiency and patient experience
2019 : 2023
Dolphin Imaging & Management Solutions
Information Technology Technician
2018 : 2019
Realtor.com
Account Manager
2017 : 2018
Select Funding
Account Executive
Provide great customer service
-Resolve any issues guests may have
-Communicate with management about customer needs
-Effectively communicate with guests, management and other employees
2008 : 2017
BJ's Restaurants, Inc.
Waiter
Skills
Bilingual Communications, Multitasking, Problem Solving, SQL, Time Management
About
Growing up, I always thought I wanted to be a doctor to help people. I started my college carrier as a Biology major. After two years of study, I switched my major to Computer (database management) because that is what truly excited me, and I could help others as well.
I currently work as a Tier II IT support technician for Dolphin Imaging & Management Solution. Dolphin creates superior custom technology solutions for dental and orthodontic offices worldwide. Through my three years with Dolphin, I have worked with an excellent team and have gained a lot of knowledge and experience in troubleshooting and fixing software, network, and hardware-related issues.
One of my proudest accomplishments is being promoted from Tier 1 to Tier 2 technician within two years. Coming into this company, I lacked confidence in my ability to learn and apply the skills necessary to be successful. My confidence has grown exponentially with experience.
At my core, I crave and seek knowledge; I am the type of person that asks a lot of questions and seeks to understand how things work to accomplish the task assigned to me.
I am currently in the process of pursuing a career in Cyber Security. I am using several resources, such as tryhackme.com, to gain the knowledge and skills needed to be successful in the field.
Please feel free to reach out to me via LinkedIn or email me at sergelalanne2012@gmail.com
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