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Shammah Kitiibwa
Information Security Analyst at Point32Health
Canton, MA, United States
Details
Experience:
2022 : Present
Point32Health
Information Security Analyst
2020 : 2022
Tufts Health Plan
Information Security Administrator
• To diagnose and resolve software and hardware incidents, including operating systems
(Windows and Mac) and across a range of software applications.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels to students, staff and faculty.
• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
• Maintain a first class level of customer service ensuring that all customers are treated
efficiently and in an appropriate manner.
2018 : 2019
University of Massachusetts Lowell
Desktop Support Technician
• Administered Windows Server Active Directory including deploying group policy configurations,
managing DNS and DHCP servers and configuring DFS.
• Managed Avaya PBX phone system and voice mail system (call pilot).
• Worked with Malwarebytes Management Console and Google Apps application.
2017 : 2017
Raptor Group
System Administrator
• Provide IT assistance in monitoring and maintaining computer systems by troubleshooting both hardware and software issues.
• Provide support for organization's computer network restructuring and overlay.
• Work with the organization's virtualized workstations.
2017 : 2017
LTC (Lowell Telemedia Corporation)
Information Technology Support Intern
Point32Health
Information Security Analyst
2020 : 2022
Tufts Health Plan
Information Security Administrator
• To diagnose and resolve software and hardware incidents, including operating systems
(Windows and Mac) and across a range of software applications.
• Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels to students, staff and faculty.
• Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
• Maintain a first class level of customer service ensuring that all customers are treated
efficiently and in an appropriate manner.
2018 : 2019
University of Massachusetts Lowell
Desktop Support Technician
• Administered Windows Server Active Directory including deploying group policy configurations,
managing DNS and DHCP servers and configuring DFS.
• Managed Avaya PBX phone system and voice mail system (call pilot).
• Worked with Malwarebytes Management Console and Google Apps application.
2017 : 2017
Raptor Group
System Administrator
• Provide IT assistance in monitoring and maintaining computer systems by troubleshooting both hardware and software issues.
• Provide support for organization's computer network restructuring and overlay.
• Work with the organization's virtualized workstations.
2017 : 2017
LTC (Lowell Telemedia Corporation)
Information Technology Support Intern
Company:
Point32Health
Spoken Language:
English, Luganda, Swahili
About
SKILLS
• CompTIA Security+
Programming Languages: Python and Bash Shell Scripting
• Servers: Windows Server Active Directory administration
• Databases: MySQL
• Web service stack: LAMP
• Networks: TCP/IP, LAN and WAN
• Website development: CSS3, HTML5 and Wordpress
• Operating Systems: Linux and Windows and Mac OS
• Virtualization: VMware ESXi
• Cloud services: AWS and Azure
• Security tools: SSH, Wireshark and Kali Linux
• Languages: English and Swahili
Profile Photo
