Shane Frisbee
Details
Psychology
Dixie State University
2009 : 2011
Bachelor's degree
Psychology
Arizona State University
2018 : 2019
Arizona Department of Economic Security
Information Security Analyst
2020 : 2021
Arizona Department of Economic Security
Program service evaluator 4
Conducting interviews and gathering information while providing excellent customer service and multitasking with different systems. Used TS02/DOS Mainframe. Strong understanding of case management principles, excellent communication skills, and skills in interviewing to obtain information. Experience in maintaining and organizing a high-volume caseload.
2018 : 2020
Arizona Department of Economic Security
Program service evaluator
Spoke English at an idiomatic level. Ability to multitask typing 40+ wpm while correcting grammar and pronunciation errors.
2017 : 2018
Wall Street English
Online english teacher
Excellent management and customer service skills. Ability to work fast and accurately while supervising all aspects of the café. Trained in all positions in the store so could step in anywhere needed. Provided outstanding customer service. Managed a team of 15+. Understood and adhered to all quality standards and procedures.
2011 : 2017
Kneaders Bakery and Cafe
Assistant General Manager
Skills
Analytical Skills, Coaching, Customer Service, Decision-Making, Employee Training, Exceeding Customer Expectations, Higher Education, Leadership, Leadership Development, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Problem Analysis, Problem Management, Problem Solving, Project Management, Public Speaking, Restaurant Management, Staff Development, Strategic Planning, Teaching, Team Leadership, Teamwork, Time Management, Training
About
As a seasoned Data Sharing Agreements Manager at the State of Arizona, I demonstrated my exceptional ability to maintain effective communication with external agencies and vendors while utilizing Gmail and coordinating meetings. My dedication to maintaining accurate records of interactions and status updates was evident through my proficiency in Google Sheets and Microsoft Excel. Furthermore, I played a critical role in ensuring accurate record-keeping of unusual incident reports and effectively tracked all vehicles used by the Division of Benefits and Medical Eligibility.
As a collaborative team player, I worked closely with Equifax to oversee web managers within the division, ensuring seamless and efficient operations. With several years of supervisory experience, I possess a wealth of knowledge and expertise that I have leveraged to drive success in my role.
Some of my notable accomplishments include completing Ken Blanchard's Management Essentials, mastering Intermediate Excel, participating in Leadersights, earning Microsoft's official certification for Analyzing Data with Excel, and obtaining an Arizona Fingerprint Card.
I am committed to delivering high-quality results and have a proven track record of success in my field.
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