Shannon W.
Details
Mathematics, Computer Science, Physics
Hofstra University
1988 : 1992
Bachelor of Science (B.S.)
Mathematics and Computer Science
Hofstra University
1988 : 1992
Debevoise & Plimpton
Senior Information Security Engineer
My areas of expertise are in identifying sticky problems, bringing them to a resolution, and ensuring good communication and understanding among the team about the process and results.
That said, on a technical level I generally work with Windows platforms, business applications, and Microsoft development tools to solve those problems.
2015 : 2016
Working Sandbox LLC
Chief Geek and Info-Engineer
Work with development and product management teams to ensure quality in a software suite marketed to enterprise customers who need to migrate mail and server systems.
2014 : 2015
Binary Tree
QA Engineer
Work with staff across teams and departments to respond to support requests, gather requirements, and implement solutions to meet specific business needs. Develop desktop and web applications to customize and integrate administrative support systems such as Active Directory, human resource, accounting, recruiting, litigation support, and marketing data stores. Legacy and new applications are developed using a wide variety of technologies including C#, VBScript, Visual Basic, IIS, BizTalk, SQL Server, Crystal Reports, and Elite Document Studio (Whitehill). Frequently work with network operations, desktop engineering, and data storage teams on support issues, automating administrative tasks, responding to audit requests, and troubleshooting security issues, using a wide variety of tools such as Wireshark, PowerShell, VMWare, Group Policy, and standard Microsoft command line utilities. Implemented a MediaWiki-based wiki for internal development documentation, including PHP customizations to integrate with Docs Open document management system.
2006 : 2014
Debevoise & Plimpton
Software Developer
Reported directly to the Director of Information Services for a $25 million executive compensation consulting firm. Administered and provided mentoring to junior administrators while supporting Active Directory, Exchange Server, Windows Update Server, and Citrix Server across a 1000-seat enterprise. Responsible for all technology systems for New York office (40 users, mostly compensation consultants), including user support, network operations, server support, security audits, desktop and server configuration, remote access, data security, and implementing strong security policies which effectively supported business needs, using tools such as Nessus, Windows Update Server, Cisco VPN, Citrix, Outlook Web Access, Backup Exec, secure FTP clients, Symantec Antivirus, Norton Ghost, and Windows DFS. Provided support for Lotus Notes users during a migration to Exchange Server. Implemented a robust Office 2000 software deployment strategy across the enterprise using Group Policy. Planned, budgeted, and performed major modifications to systems in order to build a manageable network and integrate with new corporate standards. Led the implementation of a firm-wide deployment of Windows Update Server for security patching. Deployed and supported a variety of mobile devices including BlackBerry and Treo.
2001 : 2005
Clark Consulting
Senior Systems Administrator
Skills
.NET, Access, Active Directory, Apache, Application Development, ASP.NET, C#, Crystal Reports, CSS, Customer Relations, Database Administration, Databases, Documentation, Excel, HTML, IIS, Java, JavaScript, Linux, Microsoft Office, MySQL, Operating Systems, PHP, PowerPoint, Programming, Scripting, SEO, Servers, Social Media, Software Development, SQL, SQL Server, Stored Procedures, T-SQL, Troubleshooting, Unix, VBA, VBScript, Visual Basic, Visual Studio, Web Applications, Web Development, Web Services, Windows, Windows Server, Word, Wordpress, Writing, XML, XP
About
Technology professional with nearly two decades of experience working on Windows platforms - development, user support, network operations, and system administration - and in all areas of information services.
Past side adventures into management of a New York City co-op and retail management in human resources, operations, and merchandising.
Excellent ability to get the right people talking to each other in order to solve stubborn problems.
Able to switch easily between written, verbal, and face-to-face communication as needed in order to quickly identify a good path to a solution.
Have worked with users and business decision-makers at all levels of an organization, including executives.
Have worked with systems in all technology areas, including backend and client/vendor facing.
If you've got a problem, I've got a solution!
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