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Sharoon Reyes
Cybersecurity Technical Associate
Charlotte, NC, United States
Details
Experience:
2023 : Present
TIAA
Cybersecurity Technical Associate | Information Security Incident Response - Detection
2023 : 2023
TIAA
Cybersecurity Technical Associate | Info Security Threat Hunting - Data Loss Prevention (DLP)
2022 : 2023
TIAA
Cybersecurity Technical Associate | Business Information Security Officer - BISO
● Provide accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
● Address customer service inquiries in a timely and accurate fashion.
● Managing large amounts of inbound and outbound calls in a timely manner.
● Distributed monthly reports detailing inventory, trends, and sales.
● Preparing financial reports.
● Processing and paying invoices.
● Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
● Prepares account reconciliations.
2015 : 2022
CommuterDirect.com
Inventory Specialist
Develop the essential skills to safeguards information system assets by identiying and solving potentical and actual security problems. As learn how to increase skill in problem solving in a time manner assisting a project. Maintaining quality service by following organization standards.
2021 : 2021
TIAA
Technology Summer Associate
TIAA
Cybersecurity Technical Associate | Information Security Incident Response - Detection
2023 : 2023
TIAA
Cybersecurity Technical Associate | Info Security Threat Hunting - Data Loss Prevention (DLP)
2022 : 2023
TIAA
Cybersecurity Technical Associate | Business Information Security Officer - BISO
● Provide accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
● Address customer service inquiries in a timely and accurate fashion.
● Managing large amounts of inbound and outbound calls in a timely manner.
● Distributed monthly reports detailing inventory, trends, and sales.
● Preparing financial reports.
● Processing and paying invoices.
● Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
● Prepares account reconciliations.
2015 : 2022
CommuterDirect.com
Inventory Specialist
Develop the essential skills to safeguards information system assets by identiying and solving potentical and actual security problems. As learn how to increase skill in problem solving in a time manner assisting a project. Maintaining quality service by following organization standards.
2021 : 2021
TIAA
Technology Summer Associate
Company:
TIAA
Spoken Language:
English, Spanish
About
Seeking a position as an entry-level Cyber Security Specialist with a Company that promotes learning and growth and needs a highly motivated and skilled employee. Demonstrate capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience, and efficiency to minimize dissatisfaction and increase loyalty.
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