Stefanie Duncan
Details
Business, Management, Marketing, and Related Support Services
Troy University
2018 : 2022
Certification in Cybersecurity
Cybersecurity
Auburn University
2022 : 2023
Certification
Cybersecurity
Auburn University
2022 : 2023
Ztech Alpha
A.I. and Cybersecurity Specialist
I have held several roles inside the store to include, including Associate Support Department Supervisor, Operations, Specialty, and Merchandising Assistant Store Manager.
2010 : 2022
The Home Depot
Assistant Store Manager
Helped with opening new location from hiring staff to set up a store to open for business. Took care of responsibilities to set changes in appeal and footwear. Worked back office, front of the store duties, and receiving the product for the store. Managed 15-20 associates at a time while running the day-to-day operations of the store.
2008 : 2010
Dicks Sporting Goods
Softlines Manager
Started as a part-time cashier then was promoted to Head Cashier. After one year promoted to Department Supervisor of multiple departments including Appliance, Kitchen/ Bath, Paint, Customer Service
2003 : 2008
The Home Depot
Cashier, Department Supervisor
Skills
Adaptability, Analytical Skills, Associate Development, Associate Engagement, Coaching, Collaborative Problem Solving, Communication, Critical Thinking, Customer Experience, Customer Relationship Management (CRM), Customer Service, Customer Support, Cybersecurity, Firewalls, Hiring, Information Security, Interpersonal Skills, Intrusion Detection, Leadership, Management, Network Security, Operations Management, People Management, Planograms, Presentation Skills, Problem Solving, Recruiting, Relationship Building, Retail, Risk Management, Sales, Sales Management, Supervisory Skills, Team Building, Team Leadership, Team Motivation, Teamwork, Time Management, Training
About
I have several years of experience in Customer Service, and I also worked in the field of Cybersecurity. In my previous roles, I have enjoyed helping others feel comfortable and assisting customers with any information they need. My experience ranges from customer service in retail to leadership in the home improvement business.
As a Cybersecurity professional, I have developed expertise in protecting computer systems and networks from digital attacks, detecting and mitigating cyber threats, and ensuring compliance with regulatory requirements. I have also gained experience in conducting risk assessments, implementing security controls, and educating employees on security best practices.
When it comes to working with customers, I am easy-going, friendly, and a positive individual who enjoys working in a team atmosphere. In the retail environment, I learned leadership skills and how to build relationships with customers while maintaining them at all times. Combining my experience in Cybersecurity and Customer Service, I am confident in my ability to provide exceptional service while ensuring the security and privacy of customer information.
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