Steven Turcios

Interim Secret Clearance | Security+, Network+, A+, Project+ | AWS CCP / AZ-900 | ITIL4 in-progress

Alexandria, VA, United States

Details

Education: Bachelor's degree

Network Engineering and Security

Western Governors University

2023 : 2024

High School Diploma

Marshall High School

2016 : 2020

Experience: Practical experience aligned with the CySA+ certification curriculum. These hands-on opportunities allowed me to develop essential skills, including incident response, vulnerability management, penetration testing, threat intelligence, forensic analysis, security awareness, cloud security, and network security. These experiences have been instrumental in shaping me into a well-rounded cybersecurity professional.

2023 : Present

Intech

Cybersecurity Analyst Intern

I provided excellent customer service to all visitors and residents. I was proficient with handling resident inquiries and requests, including package deliveries, work orders, and other resident concerns. I take pride in providing exceptional customer service and maintaining a positive working relationship with all residents and employees.

-Handle client complaints.

-Entrata (Work orders ticket Management software)

-Explained policies and procedures to visitors.

-Responded to inquiries and room requests made online, by phone, and

via email courteously.

-Monitored reception area to provide a consistently safe environment for customers.

2021 : 2023

DITTMAR CO

Front Desk

Company: Intech

Years of Experience: 2

Skills

Amazon Web Services (AWS), Attacks, Threats and Vulnerabilities, Cloud Computing, Customer Service, Cybersecurity, Governance, Risk and Compliance, Hardware, IT Service Management, Network Design, Networking Fundamentals, Office Administration, Security Principles, Service Delivery, Software Troubleshooting

About

I actively engaged in IT-related tasks, reading logs, firewall configurations, network troubleshooting, building PC, and formatting HDDs. While my practical experience is limited, I possess a solid theoretical foundation and the ability to apply my knowledge effectively. With a diverse range of well-known certifications and comprehensive courses, I have the necessary knowledge and skills to thrive in the dynamic IT industry.