Steven Turcios
Details
Network Engineering and Security
Western Governors University
2023 : 2024
High School Diploma
Marshall High School
2016 : 2020
2023 : Present
Intech
Cybersecurity Analyst Intern
I provided excellent customer service to all visitors and residents. I was proficient with handling resident inquiries and requests, including package deliveries, work orders, and other resident concerns. I take pride in providing exceptional customer service and maintaining a positive working relationship with all residents and employees.
-Handle client complaints.
-Entrata (Work orders ticket Management software)
-Explained policies and procedures to visitors.
-Responded to inquiries and room requests made online, by phone, and
via email courteously.
-Monitored reception area to provide a consistently safe environment for customers.
2021 : 2023
DITTMAR CO
Front Desk
Skills
Amazon Web Services (AWS), Attacks, Threats and Vulnerabilities, Cloud Computing, Customer Service, Cybersecurity, Governance, Risk and Compliance, Hardware, IT Service Management, Network Design, Networking Fundamentals, Office Administration, Security Principles, Service Delivery, Software Troubleshooting
About
I actively engaged in IT-related tasks, reading logs, firewall configurations, network troubleshooting, building PC, and formatting HDDs. While my practical experience is limited, I possess a solid theoretical foundation and the ability to apply my knowledge effectively. With a diverse range of well-known certifications and comprehensive courses, I have the necessary knowledge and skills to thrive in the dynamic IT industry.