Susanne Germain
Details
EY
Information Security Compliance Analyst
• Vulnerability Management. Provide situational awareness and proactive countermeasures against any potential risk exposure for detected vulnerabilities in accordance with EY Information security Policy.
• Governance, Risk and Compliance. Synchronize information and activity across governance, risk mgmt. and compliance in order to operate more efficiently. Enable effective Information sharing and avoid wasteful overlaps
2017 : 2018
EY
Engineering Risk and Control Compliance Coordinator
• Managed on a global level vulnerabilities and findings by coordinating priorities, clarifying objectives and roles. Evaluated risk and worked with the team on solutions and implementation of solutions, to decrease vulnerabilities and findings to meet SLA.
• Created and delivered meaningful reports and presentations on a routine basis to track business objectives.
• Coordinated and maintained staffing requests, gathered required forms, followed up and reported status to leadership team on a routine basis.
• Manage day-to-day operation processes to identify issues and provided feedback with improvements.
• Documented technical processes and developed requirements for functional improvements and enhancements.
• Promoted operational excellence by managing, implementing naming convention and organizing applications on global level to increase process flow and escalation flow. Increased customer satisfaction.
• Pursue ongoing education and training opportunities to further develop professional skills.
2012 : 2017
EY
IT Security/Service Management Coordinator
Worked with virtual global team as Product and Service Line Specialist for a web-based application.
• Created and maintained folder structure, groups, user accounts, documentation and forms for the application.
• Generated meaningful reports on availability and usage of the application.
• Analyzed workflow and issues. Provided solutions and recommendations for the application to the global internal customers by following operational business guidelines.
• Developed and implemented improved processes to further identify and eliminate outdated content and user accounts.
• Provided Level 3 support for web-based application.
• Configured queues for Chat tool implementation.
• Served as primary contact for administration and implementation of Active Directory printers for global community.
• Trained substitute on all tasks and responsibilities for web-based application.
2005 : 2012
EY
Product and Service Line Specialist
• Monitored server and network components using Unicenter TNG, HPInsight Manager, HP Open View.
• Installed Unicenter and HP Open View agents. Incorporated them in active monitoring tool.
• Installed E-Trust (Antivirus) on servers and followed guidelines to address and solve antivirus notifications.
• Revised, standardized, and further expanded network team documentation.
2004 : 2004
EY
Assistant Network Administrator
About
Coordinator in multiple areas skilled in achieving operational excellence and increasing Business process improvement, data analysis, customer satisfaction and decision making skills. Excellent planning capabilities. Strong work ethic, professional demeanor and proficient at quickly learning new procedures, processes and taking ownership of diverse tasks.
10+ years practice with customer service requests and application capabilities, achieving high client satisfaction.
Experience in writing and editing technical documents, user manuals, Production Support Procedures, Support Models, Transition Impact Assessment and Operations Transition Manuals.
Administrator for a web-based application to provide end user with a portfolio of tools and services at their immediate disposal. Maintained and increase the accessibility, usability, accuracy and clarity of the application for continuous improvement.
Successfully identified and worked with contacts on a global level to execute marketing plan for multiple Contact Help Desk and Chat deployments and implementations.
Engaged with other IT teams to identify, recommend and provide solution for Active Directory printers and print queues for successful implementation into web-based application.
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