Taif Rady
Details
Salon Lofts
Information Technology and Cybersecurity Manager
2022 : 2022
Ohio Department of Medicaid’s office of Health, Innovation & Quality
Medicaid Health Systems Administrator 1
Provided care coordination for patients, data analysis using SQL, Power BI, and Tableau. Managed invoices, third parties' contracts and referrals, streamlined processes and operations, helped with ERPs such as Salesforce and medical record systems such as Epic trainings, and provided departmental IT support.
2015 : 2021
NewYork-Presbyterian Hospital
Corrdinator Analyst
Provided various IT support function, desktop support, network support, for few nonprofit organizations in New York City.
2013 : 2015
freelance
IT Consultant
Advanced remote tech support to incoming calls and chats requests, followed knowledge base to provide technical solutions when applicable, connected remotely to costumers to diagnose and solve software and hardware issues, created and managed users accounts.
Proactively developing new hires and helping other team members in DISH network/Echostar corp
Provide quality technical and customer service through one-call resolution and establishing long-term customer relations.
Assisted customers with technical questions regarding installation, troubleshooting, and hardware operation.
Assisted Operations Department to determine call types, failure trending, and/or diagnostic improvements to provide a higher level of customer service.
2009 : 2012
Dish Network
Advanced Tech Support specialist
About
Results-driven IT Manager with over 10 years of experience leading cross-functional teams, implementing robust cybersecurity measures, and optimizing IT infrastructure. Expertise in network administration, cloud computing, and strategic IT planning. Adept at aligning technology initiatives with business objectives to enhance operational efficiency and cybersecurity posture. Holder of a Master's in Systems Information Management and a Master's in Cybersecurity and Digital Forensics.
Cybersecurity experience encompass developing robust strategies, managing risks, responding to incidents, securing networks and endpoints, ensuring proper access management, addressing vulnerabilities, promoting security awareness, protecting data, adhering to compliance, designing secure architectures, staying updated on threats, conducting testing and forensics, and fostering effective communication.
Expertise includes:
Network Administration: Proficient in managing intricate network architectures across diverse locations, ensuring optimal performance and high availability.
Cybersecurity Leadership: Experienced in crafting and executing comprehensive cybersecurity strategies to safeguard critical data and systems from evolving cyber threats.
Cloud Computing: Successfully migrated on-premises servers to hybrid cloud environments, resulting in notable cost savings and heightened scalability.
Strategic IT Planning: Specialized in devising technology strategies harmonizing with business objectives, empowering companies to leverage IT for competitive advantage.
Team Leadership: Proven record of leading high-performing IT teams, fostering collaboration, and driving innovation across the department.
Data Analysis: Skilled in utilizing SQL, Power BI, Tableau, and Hadoop for data analysis.
Connect with me to explore opportunities for innovative solutions and collaborative growth.
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